ABOUT MARINHEALTH a UCSF Affiliate

Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County’s only acute hospital and a vital resource for a wide range of essential health care services, it is our mission—and our passion—to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital. We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area.

WHAT WE OFFER

MarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at MarinHealth.

External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

JOB SUMMARY:

To maintain and retrieve Radiology files and result reports. To provide Radiology receptionist duties at desk and telephone. Performs patient scheduling and completion of all demographic and protocol specific information necessary for a complete scheduled exam.

JOB SPECIFICATIONS:

EDUCATION

High school diploma, GED or equivalent preferred. Completion of business school or related training, including computer courses preferred.

EXPERIENCE

Two years clerical or secretarial experience in a health care setting with computer based familiarity.

 PREREQUISITE SKILLS

1. Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers

2. Accurate typing at 30 wpm

3. Basic to intermediate skill in word processing

4. Knowledge of medical terminology

5. Ability in database management

6. Ability to learn and operate any and all computerized radiology information systems

7. Ability to organize and prioritize multiple tasks despite frequent interruptions

8. Ability to operate standard business machines, such as personal computer, fax machines and copier

9. Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies

10. Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages

LICENSE/REGISTRATION/CERTIFICATION:

None required

DUTIES AND RESPONSIBILITIES:

ESSENTIAL (not modifiable)

• Answers telephones and provides standard information; provides limited screening of telephone calls, routes calls to other staff, and takes messages
• Answers routine questions, provides information and responds to inquiries concerning departmental activities and operations by relating or referring to established policies and procedures; refers visitors to sources of information
• Uses Radiology Information System as the source for maintaining accurate records required by Department Policy and Procedures. Must be familiar with and utilize the Radiology Information System functions as assigned by the Department manager and/or Information Systems Supervisor
• Participates actively in the achievement of organizational and departmental goals
• Responsible for assuring patient wait times are minimized
• Attends and participates in in-services and staff meetings
• Maintains standards of the organization and department
• Abides by hospital policies on attire, work habits and relationships
• Observes confidentiality and decorum in conversation and behavior
• Assists in the orientation of new employees.

A. File Clerk

• Utilizes the PACS system, for retrieving, and printing of studies as requested by physicians, patients, and hospital staff, to the standard of diagnostic quality set by Medical Director
• Upon request, reads or faxes patient reports to attending physicians and other facilities
• Obtains releases and prepares films to be picked up by patient
• Calls other facilities to retrieve films, reports, etc., for our Radiologists or physicians, when necessary
• Prepares materials for subpoenas as directed
• Prepares materials for Tumor Board meetings
• Acts as a department liaison for physicians needing assistance and/or training for utilization of Magic Web (PACS online system)

B. Receptionist

• Greets, directs, and receives patients at reception desk. Coordinates scheduled patient arrival with the appropriate exam-specific staff
• Acts as liaison between patient and technical staff
• Initiates patient orders in MISYS iv) Works with Admitting department to facilitate patient registration process
• Assists Tech Coordinator 
• Compiles, audits, crosschecks and forwards to HIM paperwork related to patient procedures on a daily basis
• Forwards problem account and account paperwork to the Radiology Supervisor daily

C. Scheduler

• Responsible for timely, accurate and consistent scheduling of all Radiology patients
• Strong working knowledge of overall aspects of the scheduling process as it relates to patient admissions, pre admissions, insurance verification and customer service
• Maintains effective working relationship with external organizations and agencies, as required
• Responsible for creating and organizing new patient files, entering in patients’ prior medical history into database, and maintaining accurate record keeping relative to scheduling
• Contacts patients by phone to verify or change appointments
• Responsible for obtaining diagnoses, blood work, and/or HandP’s from physician orders for radiological and nuclear medicine exams
• Prepares the pre-registration paperwork (by 10:30am) for Admitting
• Checks on pre-authorizations from doctors’ offices and patients and prepares for Admitting for next-day paperwork
• Organizes the next day’s paperwork, including:
  • Ensuring appointments are accurate
  • Proper blood work for CT’s and biopsies is obtained
  • Ensures all pertinent patient demographics are in MISYS
  • Unlisted physicians are entered into the scheduling module
  • Addressing any errors seen on the schedule
• Checks on pre-authorizations from doctors’ offices and/or patients
• Organizes and faxes nuclear medicine schedule (by 10:30) to the technologists
• Prepares “insurance verification” for the special procedures cases
• Faxes requests for HandP’s weekly
• Maintains copies of schedules and orders for 10-12 months

SECONDARY (modifiable)

Other duties as assigned

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.

The compensation for this role listed on this posting is in compliance with applicable law.The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications.This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position.Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy.Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.