ABOUT MARINHEALTH a UCSF Affiliate

Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County’s only acute hospital and a vital resource for a wide range of essential health care services, it is our mission—and our passion—to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital. We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area.

WHAT WE OFFER

MarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at MarinHealth.

External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

JOB SUMMARY:

Reporting directly to the Chief Strategy Officer, the Executive Director of Access is a member of the senior leadership team and is responsible for engaging every aspect of patient access, engaging all patient touch points related to access with the goal of establishing a seamless and coordinated approach and experience for patients, families, clinical care teams, and referring providers across the health system for the medical center and ambulatory sites.This role plans, organizes, and directs patient access operations including but not limited to: patient scheduling, referral management, insurance verification and authorization, and financial due diligence. This role provides direction for strategic, administrative, financial, and managerial functions relative to patient access operations, including digital access. This position also provides input on the health system’s strategic initiatives, develops tactical strategies for assigned service groups and ensures compliance with regulatory agencies as well as established standards, practices, and procedures. Specific areas of oversight will be determined but may include service line responsibilities in general ancillary and support departments.

JOB SPECIFICATIONS:

EDUCATION

• Bachelors Degree in in a work-related discipline/field from an accredited college or university required.Masters in Healthcare Administration highly desirable.

EXPERIENCE

• Ten (10) years of progressively responsible and directly related work experience.
• Five (5) years substantially similar work experience in a patient access, call center and/or revenue cycle position and five (5) years of work experience managing patient access staff.

PREREQUISITE SKILLS

• Demonstrated ability to work effectively with a diverse staff
• Ensures a positive and professional demeanor in all interactions. Demonstrates effective and professional communication, negotiation, facilitation, and interpersonal skills, including the ability to communicate and interact effectively with staff at all levels of the organization.
• Demonstrates effective leadership and persuasion skills.
• Ability to partner with physician leadership to execute change and achieve objectives
• Demonstrated presentation skills with the ability to facilitate and/or share presentations.
• Proficient critical thinking and analytical skills.
• Understanding of and/or experience in using Electronic Health Record (EHR) software technologies
• Demonstrated ability to work independently and exercise creativity.
• Demonstrated ability to work concurrently on multiple projects with varying priorities; works well under pressure and within deadlines and gives great attention to detail.
• Excellent judgment and creative problem-solving skills with the ability to handle difficult situations involving patients, physicians, and staff in a professional manner.
• Demonstrated ability to maintain confidentiality of all medical, financial, and legal information.
• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
• Ability to plan, prioritize, direct, manage and evaluate as well as set standards for the department or program using a system thinking approach, manage projects and change processes, and effectively and appropriately allocate resources.
• Ability to budget, make financial projections and be a financial steward
• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others
• Ability to prioritize work by making informed judgments and to develop solutions for complex problems
• Prior experience working in a unionized environment is desirable, preferably in California
• Proven skills developing issue identification, consensus building and decision-making
• Should be an effective team builder who can motivate, develop and build a highly effective and accountable team.
• A mission-oriented leader who is committed to service excellence.

LICENSE/REGISTRATION/CERTIFICATION:

• N/A

DUTIES AND RESPONSIBILITIES:

ESSENTIAL (not modifiable)

• Provides leadership, strategic oversight, and guidance for patient access initiatives to ensure quality, timeliness, and all clinical, financial, and patient experience goals relative to patient access are met.
• Provides guidance to other access support areas that are not overseen directly by this position to develop workflows, performance measures and direction on strategic endeavors that could improve access performance.
• Provides strategic direction and supports efforts in leveraging digital solutions to improve access and the patient experience, while staying at the forefront of innovative digital solutions in the industry.
• Is accountable for measuring, analyzing, reporting, and driving key performance indicators (KPIs) relative to patient access. Leverage systems to collect and coordinate aggregate data and translate data into insights through data analysis. Provides oversight and is accountable to various forums for reporting on patient access metrics and related performance improvement activities.
• Engages partners (e.g., Ambulatory Operations, Information Services, Marketing, Patient Experience, Revenue Cycle/Patient Financial Services, and Clinical Leadership) across the organization to identify and understand barriers to patient access and implements data-driven operational and/or technological improvements to address patient access challenges.
• In collaboration with other departments and entities, endeavors to ensure seamless connectivity and continuity between the ambulatory experience and inpatient or procedural experiences. Responsible for the continued development of call centers to align access efforts across the enterprise to include, patient navigation, scheduling, registration, pre-processing and referral management.
• Relative to patient access, analyzes and make recommendations for improvements to technology including effective use of EMR, scheduling, appointment, and revenue cycle systems. Introduces technological advancements that support patient access including implementation, maintenance, and hard wiring of digital patient touch points throughout the consumer/patient cycle with high levels of end-user satisfaction.
• Serves as the subject matter expert in all aspects of patient access, including registration, scheduling, digital health, point of service collections, financial counseling, and access related revenue cycle processes and regulations. Participates
• in patient access related committees/workgroups, performance improvement
• and patient experience related committees/workgroups, vendor/access related committees/workgroups, insurance/revenue cycle meetings/committees/workgroups, external facing patient access avenues including but not limited to website/digital health/health equality with Marketing, Information Systems, and participates in the strategic planning and budgeting processes for ambulatory care.
• Performs other job-related duties as assigned/necessary.

SECONDARY (modifiable)

Other duties as assigned

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.