KEY TASKS:

• Successfully complete Instructor led training curriculum/course
• Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.
• Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs
• Set up and participate in boat shows and other off-site promotional events.
• Maintain a professional and clean workspace for customer viewing.
• Successfully learn and exhibit skills in the following areas;
  • Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
  • Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
  • Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills.
  • Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance.
  • Service Advisor-gain critical knowledge of customer service, work order management, time card entry, and importance of documentation by shadowing a senior Service Advisor.
  • Sales-gain understanding of the processes associated with the sales and delivery of new boats.

KEY RESULT AREAS:

• Complete all aspects of training
• Improved OEM certification status
• Internal and external customer satisfaction and enthusiasm
• Accurate level of service-done right the first time
• 100% pride in work; always supplying a complete and “0” defect product to the customer.
• Maintain minimum production and accuracy standards

*MarineMax uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.