OVERVIEW:

The Inventory & Delivery Quality Control Team Member is responsible for coordinating the service, rigging, delivery and maintenance of inventory and customer boats.

KEY TASKS:

• Ensures proper check-in of boat upon initial delivery by water or land for defects and all the equipment is as ordered upon acceptance of the boat. Log owner’s pack, keys, shortages, deficiencies immediately.
• Determine need for repairs through water test, by use of mechanical testing devices, by customer comments or by visual inspection. 
• Work in tandem with the Sales and F&I Departments to ensure successful deliveries and customer experiences are achieved. 
• Oversee the efforts of outside contractors, following through to make sure the work is completed correctly the first time in a timely manner 
• Oversee new, used and service boats for presentation and delivery to the customer
• Ensures that all inventory is in top mechanical and cosmetic condition and is ready for sale or sea trial at all times through daily/weekly unit checks. 
• Oversee in-service checklists and QC their completion and compliance. Discrepancies must be reported to management. 
• Inspect and/or test boats and equipment to determine the need for repairs. 
• Inspect quality of work performed as required, prior to delivery to the customer. 
• Other duties as assigned.

KEY RESULT AREAS: 

• Quality Control 
• Internal/External Customer satisfaction/FANS 
• Timely and accurate completion of work 
• Effective Communication with customers and other departments 
• All keys, units and trailers are correctly tagged. 
• All keys are in unit

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