Description

We are looking for a leader of leaders who thrives in a growth organization, excels at connecting with people, drives business results and builds teams of people who are aligned to a mission. In this role, you will be responsible for managing the operational practices of all stores in the area, making sure each runs smoothly, cleanly, is staffed with the best of the best and meets store sales goals.

You will also work closely with the Director of Stores to improve communication from stores to HQ, including feedback on assortment, inventory, customer experience and employee experience.

Accountabilities:

Customer Experience: easily the most important aspect of this position. The Retail Team is hyper focused on offering a genuine, memorable and refreshing experience in our stores. We pride ourselves in taking a different approach to our retail experience so that customers remember our great product and the unique interaction they have with our employees. 

Staffing: In order to achieve a best in class customer experience, you need to hire a best in class staff. Hiring the right people goes hand in hand with customer experience and is tied for priority numero uno. Every employee working in our stores should be engaging, optimistic, easy to talk to and genuinely excited about the growth of the Marine Layer brand. Ensuring that every employee meets these standards is at the top of your priority list. 

Training: Thorough new hire onboarding, consistent weekly touch bases, monthly staff meetings and quarterly development plans are all systems and/or tools that we use to ensure our teams are trained and motivated. You’re responsible for setting the tone with your direct reports so that they can effectively do the same with their respective teams.

People Development: Our Retail Team has found great success in hiring green and eager employees who might not have a ton of experience, but are smart and passionate about the brand. You’re responsible for implementing unique and detailed development plans for your leadership team, based on their skills and different level of experience. Those same leaders are then responsible for doing the same with their entire store staff. Training, touch base schedules and development plans must be consistent in every store.

Merchandising: Store managers must execute monthly floorsets, update windows/mannequins weekly and ensure that every store meets visual and merchandising standards. In this role, you are responsible for training the leadership team to elevate the visual appearance of our stores. You’ll simultaneously ensure that the stores are effectively merchandised to drive traffic, sales and conversion.

Operations: Because customer experience is our #1 priority, it’s imperative that operational excellence is met while simultaneously being streamlined and executed with ease. The Retail Operations Team’s goal is to ensure that communication and operational workload is kept to a minimum so that store teams can focus on employee training and customer experience. While store schedules, payroll, ops tasks and reporting are all very important aspects of managing a functional store, it should be known that customer experience is always focus #1.

HQ Liaison: In this position, you’ll work closely with the Director of Stores to ensure that communication from Stores>HQ is on point. You’ll act as a right hand to the Director of Stores and will chat often to discuss the current assortment, inventory feedback, roll out plans for training and ways to improve streamlined operations and communication. You can expect to lead TBs with the Director of Stores and provide anecdotal feedback to HQ on a weekly basis in order to continue improving our understanding of retail wins and opportunities.