Seattle Area

REPORTS TO: Director of Housing Management

PAY RANGE: $75,000-85,000 annually

CLASSIFICATION: Exempt, full time

BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

Job purpose

Manages multiple properties in various locations through leadership, staff supervision, lease up of new properties, maintaining low vacancies; negotiating and enforcing leases; maintaining the asset.

Duties and responsibilities

• Review, monitor and evaluate monthly financial statements for each community within the portfolio and prepare monthly variance and operating reports
• Supervise, authorize, monitor and administer contract services, repairs, and supplies, as well as approve expenses that exceed on‐site authority at each community within
• Ensure proper contract, insurance, and scope of work that accompanies every capital repair or project on site
• Implement, monitor, and evaluate the status of all projects on site including basic turnovers, capital projects, special projects, and contractor or staff repairs.
• Monitor and achieve acceptable levels of unit turnover, market and renewal rates, occupancy, delinquency, bad debt, expiration's and renewals for each community within the management
• Review regularly relevant rent roll reports, lease renewal reports, expiration management reports, monthly operating summary reports and financial statements to direct focus and priorities for the property
• Assess, maintain and anticipate appropriate marketing tools to maximize qualified traffic at each community within portfolio while minimizing unit turnover and vacancy time
• Monthly audits of tenant files to ensure compliance
• Implement, monitor, and ensure proper, timely, and accurate record-keeping (e.g., lease files, vendor files, invoices, replacement schedules, payroll, move‐out dispositions, bank deposits) on each community within management portfolio.
• Monitor and evaluate standards for acceptable outer appeal and cleanliness of all communities within the management
• Implement, monitor and evaluate standards for unit turns, service requests, grounds and other maintenance‐related responsibilities at each community within the management
• Recognize and offer appropriate alternatives for deferred maintenance, capital needs, and life/safety issues at each community within the portfolio.
• Implement and evaluate proper staffing needs for each community within management portfolio to maximize net income and resident retention
• Ensure the maximum level of service and commitment to resident retention at each community within the portfolio
• Oversight of multiple properties. Responsible for the timely lease-up of new properties in Seattle.
• Conduct weekly site visits which include inspecting units, the property’s common areas, maintenance storerooms, exterior, and interior.
• Complete annual reports to multiple funders on time and accurately. Accompany funders on-site for annual inspections. Respond to funders regarding deficiency issues noted at the property.
• Handle other duties as assigned by the Director of Housing.

Qualifications

Minimum Qualifications:

• Associate Degree in Property Management or any other field directly related to property management
• Minimum of five years of experience at a senior management level in residential property management, facilities management, or housing programs and services.
• Strong management, team-building, and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work with people of diverse economic, social, and ethnic backgrounds.
• Commitment to learning about and embracing the Housing First model.
• Commitment to and interest in housing very low-income and homeless people and working with housing and human services.
• Demonstrated ability to develop and implement new policies and procedures and to manage operations in a growth model.
• Familiarity with commercial leasing and management and/or property development.
• Strong administrative and financial management skills.
• Proficient with building maintenance systems.
• Proficient with computer systems.
• Knowledge of landlord-tenant law and procedures.
• Ability to understand and deal effectively with resident, vendor or personnel concerns or issues according to Company policy

Preferred Qualifications:

• Experience managing multiple properties.
• Experience with HUD, LIHTC, HOME, Section 8, and other affordable housing programs and familiarity with regulatory requirements for all.
• Familiarity with supportive housing.
• Experience in community relations and/or public relations.
• Familiarity with King County and surrounding communities.

Working conditions

Regular travel to sites in assigned property portfolio.

Physical requirements

Driving, walking, bending

The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.
About us: The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive. #hp