24 IT Services Technician Jobs in Phoenix, AZ
Maricopa County is Hiring an IT Services Technician Near Phoenix, AZ
Application Deadline05/21/24
Pay RangeFull Pay Range: $22.50 - $38.50
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job TypeUnclassified
DepartmentEnterprise Technology
About The PositionThe IT Services Technician provides Maricopa County customers with direct and remote support to address incidents and requests. They manage ticket queues with a focus on meeting Service Level Targets (SLTs) as well as maintaining detailed resolution documentation and providing exceptional customer communication. The IT Services Technician is responsible for delivering excellent customer service and provide proactive desktop technical support of PCs, laptops, printers, mobile devices, virtual desktop environments, and other supported peripheral devices. Projects range from discovering software solutions meeting customer needs to the deployment of thousands of computers across the county.
The IT Services Technician is a valuable advocate for the overall culture, vision, and values of OET. If this sounds like you, apply today!
About UsAre you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County Office of Enterprise Technology!
We are a team that prides itself on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on Maricopa County's future of technology!
We Require
- Three years of technology-related experience, including performing a combination of installing, loading, and configuring microcomputer hardware and software, detecting/resolving computer and printer problems
- High-School diploma or GED equivalent
- A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
- An Associate’s Degree in Computer Science or related field
- Experience with Windows, Microsoft Office Suite
- Experience with user and device management in Microsoft Active Directory
- A certification
- ITIL Foundation certification or equivalent
- Install, configure, and maintain hardware and software applications for desktops and laptop fleet, computer systems, and peripheral equipment
- Meet customer demands, prioritize workloads, coordinate activities, and ensure that activities comply with industry best practices and Maricopa County standards
- Maintain a high level of communication with customers with respect to scheduling support call follow-up and confirmation of resolution
- Manage service ticket queues and resolve daily hardware and software support incidents and requests in a timely and professional manner
- Identify potential service level problems before they occur
- Participate in scaled departmental technology refreshes
- Maintain accurate inventories of hardware, devices, and software
- Assist with equipment moves, along with unloading of new equipment and disposal of old equipment to salvage vendor
- Experience with imaging computers and using a service request and incident tracking system
- Flexibility to work outside regular business hours when necessary
- This position entails lifting objects weighing up to 25 pounds, bending, and moving as necessary. It may also entail prolonged periods of sitting and occasional walking between locations
- Physical presence at various work locations within Maricopa County is necessary
- This role may include operating a County vehicle to travel to various remote sites within the County as required, to address tasks and resolve issues for supported departments
- Hybrid work schedules are contingent upon work assignment and subject to management approval
- Only the most qualified candidates will be considered
- Consideration will only be given to candidates who submit online applications
- Candidates will be contacted primarily through email and their Workday online application profile
- Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Apply Now!
Job Summary
Full Time
$53k-67k (estimate)
05/20/2024
06/16/2024
scso.maricopa.gov
<25
The job skills required for IT Services Technician include Customer Service, Technical Support, Computer Systems, Computer Science, Active Directory, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Services Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Services Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Services Technician positions, which can be used as a reference in future career path planning. As an IT Services Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Services Technician. You can explore the career advancement for an IT Services Technician below and select your interested title to get hiring information.
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