Hourly Rate

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Up to hours per week within the following business hours :

Academic Year : Monday - Thursday, 8am - 5pm

Summer Hours : Monday - Thursday, 7am - 6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

• Many of our campuses have received grant awards through the to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Job Summary

Information Technology Services (ITS) at the MCCCD is looking to add a proactive, Part-Time Desktop Support Specialist to the Customer Care team.

Ideal candidates will have a basic understanding of delivering exceptional customer service in a Help Desk setting. This role will be responsible for providing problem resolution to customers needing technical assistance.

Interactions with customers will be via phone, email, and in-person. Additionally, this role will take the lead in ticket report generation, analysis, and follow up to ensure completeness, accuracy, and a positive outcome.

Essential Functions

60% - Provides first-level support for desktop, audiovisual and / or phone systems; responds to requests or helpdesk tickets;

creates and assigns Help Desk tickets for Desktop Support Technicians.

• 30% - Prepares or retrieves information and enters / updates information in reports, logs, or other documentation / record-keeping systems;
• analyzes reports to ensure prompt problem resolution and ticket closure; follows up with customers to understand and track their experience with the Help Desk;

makes recommendations to the department of how to improve customer experience.

10% - Performs other duties as assigned.

Minimum Qualifications

High School Diploma / GED

Desired Qualifications

A. Current MCCCD student

B. Letter of reference from MCCCD Faculty or Department / Program Chair

C. Six (6) months experience in technology support

D. Experience with a ticketing system

Special Working Conditions

This position is located at the District Office : 2419 W. 14th Street, Tempe, AZ 85281

MCCCD does not sponsor individuals for any type of work visas.

This is a temporary, part-time position (up to hours / week), not eligible for benefits.

May be required to work flexible hours including evenings and weekends depending on needs of the Department.

May require prolonged periods of sitting, standing, bending, stooping, and viewing a computer monitor.

Last updated : 2024-04-27