Description

Job Summary:

Responsible for stocking and inventory to ensure smooth daily operations in the redemptions store and retail store at the waterpark, product knowledge, suggestive selling and conducting sales transactions with Guests in a variety of indoor and outdoor locations. Responsible for the overall smooth operations of the merchandise/retail store at the waterpark and redemption location; ensures a strong focus on an optimal Guest experience. Must be able to file all reports that are needed on a timely bases. Complies with all department and company policies, procedures, internal controls and government regulations. May be trained in the FEC and/or birthday parties department.Creates and maintains an atmosphere that induces guest to make Margaritaville Resort Biloxi their entertainment choice on the Gulf Coast and maintains a high standard of employee relations at all times. Maintains a high quality property appearance at all times. Ensures efficient quality service. Remains in compliance with all department and company policies and procedures, internal controls and government relations. Adheres to department budget. May attend periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

Provide general information while maintaining four-diamond, four-star service to guests. Ensure that the companys Mission Statement and Vision Statement are continuously met.

Job Duties: Daily Operations

As the Redemption Attendant your responsibilities will include, but are not limited to the following:

• Constant execution of Margaritaville Resort - Biloxi standards and policies.
• Ensure excellent relations with guests and other team members.
• Maintains integrity of all retail and redemption operations.
• Understand, comply with:
• All Company policies, procedures, and operating standards.
• All federal/state/local laws and ordinances.
• Understands and is proficient in all systems and tools.
• Make eye contact and greet Guests with a warm smile.
• Handle Guest complaints correctly and notify a Supervisor or Manager.
• Ensure a high standard of service efficiency, sanitation, and training.
• Process merchandise sales and returns efficiently and according to company policies to protect Company assets.
• Complete required and ongoing training for the position.
• Assist management in training new Staff Members within department when applicable.
• Assist in loss prevention by practicing proper security safeguards.
• Prioritize and complete all assigned station task, sidework, and station set up for maximum productively and efficiency.
• Complete all opening, running, and closing duties.
• Maintain sales floor appearance standards by cleaning floor surface and dusting counters and displays by using appropriate tools.
• Fold, wrap, and bag merchandise.
• Stock, replenish, and receive merchandise and supplies.
• Follow appropriate checkout procedures by following cash handling procedures.
• Ensure all merchandise is ticketed and correctly priced and take accurate markdowns.
• Ask for help whenever it is needed.
• Ensure a harassment-free environment through proper personal conduct.
• Use respectful language with Guests, Team Members, and Managers at all times.
• Respond appropriately in emergency situations to avoid danger to self, Team Members, and Guests; remain calm at all times.
• Notify manager/supervisor of low inventory.
• Understand, comply with, and enforce all company policies and procedures.
• Use proper ordering procedures to maintain appropriate par levels of all merchandise-related products.
• Prepare accurate completion of inventory preparation.
• Maintain the merchandise and visual plan including stocking, cleaning, folding, etc.
• Follow all procedures to safeguard merchandise.
• Communicate and establish rapport with Guests.
• Understand and utilize all safety and sanitation practices as defined in the safety program; report any accidents.
• Have strong knowledge of hotel facilities and services, and local attractions.
• Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.
• Other duties as required or assigned.

Employees must be able to relate to other people beyond giving and receiving of instructions: (a) can get along with co- workers or peers without exhibiting behavioral extremes and (b) respond appropriately to criticism from a supervisor.

Qualifications:

• To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Responsibilities.
• High school diploma or GED.
• 1 year experience in guest service or working in some aspect of the retail industry preferred: or equivalent combination of education and experience.
• Good reading, writing, mathematical and communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision making abilities.
• Health permit/food safety and Alcohol Awareness training may be required.
• Cash handling skills

Physical Requirements:

• On a continuous basis, stand or sit for long periods of time, intermittently twist to reach equipment or supplies, perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
• The incumbent should be able to stand continuously for periods over 1 hour.
• Incumbent must be able to communicate clearly. Long hours sometimes may be required. Medium work Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Pushing, pulling and lifting objects from lower to higher position or higher to lower position or moving objects horizontally, from position to position and be able to grasp objects while bending, stooping, standing, sitting or walking,
• Will be required to maintain body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Climbing and ascending or descending ladders, stairs and ramps.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus both indoors and outdoors.
• Occasional travel for training purposes or other business needs.
• May be required to work, in a changing indoor and outdoor environment, such as bright sunlight, noise, wind, rain, cold, snow, heat, smoke etc.
• Must poses sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, scanners general office equipment and mulita-line telephone.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers, guest, and members.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.

Qualifications