Job Summary

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Ensure all details are followed according to supervisors instructions
• Provide guests with the finest quality of service at all times in a warm and friendly manner
• Ensure the work area is maintained in a clean, organized, and safe condition
• Must be able to pass Responsible Beverage Service Training per state of Missouri requirements
• Have a thorough knowledge of restaurant food and beverage preparation
• Check guests identification to ensure they are of legal age to consume alcoholic beverages and be able to refuse to serve beverages in a polite manner to guests who are not of legal age
• Observe behavior of guests who are consuming alcoholic beverages, count number of drinks served, if needed notify supervisor or manager for assistance in cutting off the guest
• Ensure service area is cleared and thoroughly cleaned at the conclusion of the recent meal period; all equipment must be stored in the designated area
• Maintain constant presence in room; greet guests upon arrival and thank them for coming upon their departure
• Communicate guest compliments/complaints to management
• Notify supervisor of any broken or damaged equipment
• Maintain Driftwood and Margaritaville & restaurant standards of food, beverage, and quality guest service
• Attend all required meetings
• Other duties may be assigned

Knowledge, Skills & Abilities

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
• Able to scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures
• Can complete projects and assignments thoroughly, professionally, and with care
• Can adjust to high-pressure conditions and is open to change
• Consistently maintains positive demeanor
• Assumes responsibility for personal growth and development
• Adheres to Driftwood and Margaritaville Lake Resort uniform, grooming and appearance standards
• Conducts him\herself professionally at all times; sets standards for all associates
• Understands and communicates the Driftwood Mission
• Able to express ideas and conveys information clearly, effectively, and professionally
• Actively listens to others
• Conveys company information, decision, or problems to appropriate parties on a timely basis
• Works to resolve disagreements and is respectful of peers and co-workers
• Must have a comprehensive knowledge of all hotel departments and functions
• Must have a knowledge applicable Federal, state, and local health, safety, and legal regulations
• Must have excellent mathematical and computer skills
• High school education preferred; relevant training and experience required
• Ability to timely obtain any required vaccinations, licenses or certificates
• CPR training and first aid training preferred
• Additional language ability preferred

Physical Demands

• Minimum lifting/pulling of 40 pounds
• Being on feet for an entire shift, possibly 8 hours or more
• Pushing, bending, stooping, upward reaching, manual dexterity
• Hearing, writing, typing

Age Requirements

Must be at least 18 years of age or older.

Job Type

Full Time

PAY

$6.15/Hour, plus tips

Source: Driftwood Hospitality