Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Have an extensive knowledge of audio/visual equipment to include sound and data projectors, as well as computers, internet and lighting
• Ensure that details are followed from the banquet event order (BEO)
• Provide guests with the finest quality of service at all times and in a warm and friendly manner utilizing aggressive hospitality skills
• Ensure at all AV areas are maintained in a clean, organized and safe condition
• Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and all equipment is stored in the designated area
• Take ownership of all guest compliments or complaints, and relay same to management
• Submit maintenance requests to the AV Manager/Director of Catering Operations
• Meet with function group leader to determine last minute changes and discuss various setup arrangements
• Assist staff with room set ups and clean up when necessary
• Maintain Driftwood and Margaritaville standards of food, beverage, and quality guest service
• Ensure guest satisfaction by delivery of an exceptional product
• Attend required meetings
• Must have 50 radio system with ear piece at all times
• Other duties may be assigned

Knowledge, Skills & Abilities

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
• Ability to scrupulously follow all Driftwood and Margaritaville policies and procedures
• Projects and assignments are completed thoroughly, professionally, and with care
• Adjusts to high-pressure conditions and is open to change
• Assumes responsibility for personal growth and development
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates
• Understands and communicates the Driftwood Mission
• Expresses ideas and conveys information clearly, effectively, and professionally
• Actively listens to others
• Conveys company information, decision, or problems to appropriate parties on a timely basis
• Works to resolve disagreements and is respectful of peers and co-workers
• Must have a comprehensive knowledge of all hotel departments and functions
• Must have knowledge applicable Federal, state, and local health, safety, and legal regulations
• Must have good mathematical and computer skills
• High school education and relevant training and experience required. Additional education preferred
• Ability to timely obtain any required licenses or certificates
• Additional language ability preferred

Physical Demands

• Minimum lifting of 50 plus pounds using proper lifting techniques
• Pushing, bending, stooping, upward reaching, manual dexterity
• Hearing, writing, typing
• Minimum pulling of 50 plus pounds
• If weight exceeds 50 pounds, asking for assistance is required

Age Requirement

Must be at least 18 years of age

Job Type

Full Time

PAY

$15/Hour

Source: Driftwood Hospitality