The Assistant Hotel Manger reports to the Hotel Manager and is responsible for the overall day-to-day operations ensuring all staff are performing in accordance with Company Policy and Procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries. Works closely with the Hotel Manager to implement strategic Initiatives provided by CEO.

• Acts as a liaison between guests and hotel operations departments.
• Resolve guest challenges in a professional and timely manner.
• Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Contribute to the successful development of the hotel staff.
• Handle all financial verification transactions carefully to ensure Front Desk Guest Service Representative cash banks are accurately balanced at the end of each shift.
• Accurately complete checklists and required reports, review schedules for accuracy and staffing demands.
• Support hotel rate integrity and availability, ensuring maximum occupancy and room revenue. 
• Conduct shift rounds to include inspection of rooms, all applicable Public Areas, and Front Desks.
• Responsible for coordination and communication with Engineering, Housekeeping, and Security to resolve issues and concerns. 
• Assist Hotel Manager with budgeting and forecasting, advertising, and marketing campaigns for the hotel.
• Maintain and execute staff engagement programs by monitoring team performance and contribution to overall department goals.
• Communicate with team members to promote a positive work environment and maintain morale.
• Monitor and correct performance of employees; Coach/Counsel team members as needed; Issue Disciplinary Action.
• Performs other job-related duties as assigned.

Required: 

• Must be 21 years of age.
• Minimum (2) years Front Office or Hotel Management experience
• Money handling, basic level math, accounting responsibilities.
• High School Diploma or GED
• A college degree is preferred but not required.
• Excellent customer service, written and verbal communications and telephone etiquette skills.
• Proficiency with MS Office, and OPERA software.

Preferred: 

• Previous experience working in a similar setting.