Marcum Search is assisting our client in their search for a Help Desk Support Technician in Garden City, NY . The position is hybrid and you may need to travel to one other area location.

Summary

This role supports the use of our technical infrastructure, responds to technical assistance requests, diagnosing and resolving hardware and software issues, and maintaining effective communication with team members and management.

Responsible for print room operations, including inventory management, and staying updated on system information and changes.

Essential Duties / Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Data entry functions when needed
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Inform management of recurring problems
• Perform special tasks as directed by senior technical management
• Responsible for all print room operations, including paper and toner inventory
• Stay current with system information, changes and updates

Required Skills / Abilities

• Requires lifting & moving 50lbs (computer equipment including, but not limited to desktops computers, printers, servers, monitors, and cases of paper)
• Excellent communication skills are a requirement as well as being a team player
• Friendly & professional demeanor.

Education and Experience

• Troubleshooting technical problems
• All Windows Desktop operating systems
• All Microsoft Office product suites
• Basic Networking concepts and technologies (DHCP, DNS, TCP / IP)
• Remote access technologies (VPN, terminal services)
• Basic Active Directory administration
• VMWare virtualization
• Basic Exchange administration
• Basic Linux knowledge
• A high school diploma or GED is required.

For job requisitions posted to certain locations, Marcum Search is required by law to include a reasonable estimate of the compensation range.

This compensation range is specific to certain locations and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training; licensure and certifications; and other business and organizational needs.

Compensation Range

Salary : $47,000.00 - $61,000.00