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Operations Specialist
$72k-91k (estimate)
Full Time | Restaurants & Catering Services 3 Months Ago
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MARCO'S FRANCHISING, LLC is Hiring an Operations Specialist Near Richmond, VA

The Operations Specialist coaches store Team Members, Franchisees, and Franchise Business Consultants to improve store performance. This role provides operational assessments to validate that brand standards are consistently being met to protect brand reputation and identifies gaps and training needs. Provides timely communication to the company in the event of critical incidents, issues or trends with a franchisee or restaurant.
If you are passionate about people, pizza and thrive in a performance-driven culture, we want you on our team!
We’re looking for someone who:
Is friendly and genuinely cares about the happiness of others
Takes accountability for their actions and takes pride in their work
Has a can-do attitude and asks “what else can I do?”
Is a good teammate who provides—and values—honest feedback
Sound like you? Check out the responsibilities and requirements below and then fill out an application!
Primary responsibilities of this position include:
  • Conduct Operations Systems Evaluations and have regular accountability calls with franchisees in assigned territories to monitor and impact results.
  • Understand, interpret, uphold, and enforce operations standards, policies and procedures.
  • Provide positive, constructive, and actionable feedback.
  • Provide hands-on training during evaluations.
  • Identify operational gaps and make recommendations on areas for improvement.
  • Assess and share best practices.
  • Partner with Training department to identify training needs and inform training development.
  • Educate franchisees and operators on current and revised standards in a proactive manner.
  • Verify and approve new restaurants are ready to open.
  • Coordinate opening support for new restaurants.
Education and/or Work Experience Requirements:
Required:
  • High school diploma or GED
  • 1-2 years’ experience as a Marco’s General Manager or comparable work experience
  • Ability to perform seven or more OSE’s per week.
  • Ability to travel 75-85% including overnight travel.
Physical Requirement(s):
  • Must be able to stand for longer periods at a time (10 hours)
  • Need to be able to lift a minimum of 50lbs on any given day
Critical Competencies:
  • Role model operator with history of exceptional evaluation scores.
  • Ability to work independently and be results oriented.
  • Thorough understanding of Marco's standards, policies, and procedures.
  • Appropriate level of computer and technology skills. (Microsoft office, Pocket PC)
  • Ability to give constructive feedback and diffuse volatile situations.
  • Outstanding verbal and written communication skills.
  • Strong presentation, interpersonal and organizational skills.
  • Effective coaching and motivating skills, professional demeanor.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$72k-91k (estimate)

POST DATE

01/12/2024

EXPIRATION DATE

04/09/2024

WEBSITE

www.marcos.com

HEADQUARTERS

Toledo, Ohio

SIZE

15,000 - 50,000

CEO

Michael Papianou

REVENUE

$3B - $5B

INDUSTRY

Restaurants & Catering Services

About MARCO'S FRANCHISING, LLC

Founded in 1978, Marco's Pizza is a franchise selling made-to-order and specialty pizzas. They are headquartered in Toledo, Ohio.

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