Our growing printing company is looking for a skilled problem solver to join our team as an Account Manager. We need an enthusiastic individual who can listen to customer-related issues and then offer an innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s policies, and be well trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities:

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Follow up with previous customers

Requirements:

• Previous customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM software and practices helpful
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and organization skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

BENEFITS

Competitive pay with a complete benefits package makes this a very desirable position for the right candidate who desires to be at a company where they can be a difference-maker and integral part of a team. Benefits include matching 401K, health insurance, and paid vacation.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Shift Hours: 8:00am - 5:00pm

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Commission

Schedule:

• Day shift