Eden Senior Care, founded in 2016, is a growing Healthcare Management company, focused on managing and operating Skilled Nursing, Rehabilitation and Assisted Living communities in Minnesota, Wisconsin & Ohio. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their goals. Maple Ridge Senior Living promotes and encourages the success of each of its employees and values the individual experience of its guests and their families.

Position: Concierge

As a Concierge you will play a pivotal role in ensuring a smooth transition for new residents into our community. Your dedication to providing exceptional customer service and your ability to coordinate various aspects of the admissions process will be essential in helping individuals and families feel welcome and supported during this important life transition.

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep an inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Requirements:

• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Compassionate and empathetic demeanor.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office and relevant software applications.
• Knowledge of healthcare regulations and compliance standards preferred.

We look forward to talking with you about your passion for providing excellent care to all our guests, and the many career growth opportunities that our facility provides.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Willoughby, OH 44094 (Preferred)

Ability to Relocate:

• Willoughby, OH 44094: Relocate before starting work (Preferred)

Work Location: In person