Job Description

About MAPCO

MAPCO works with a team of more than 1,600 dedicated team members with a strong commitment to the guest experience at almost 200 convenience and fuel retailing stores.

Operating in Tennessee, Alabama, Georgia, Arkansas, Kentucky, and Mississippi, MAPCO stores offer a wide array of high-quality products and services.

Guests can find a Better Break to refresh and recharge with freshly brewed coffee, packaged snacks and drinks, high-quality fuel, and special deals through the industry-leading MY Reward$ loyalty program.

Communications Specialist

SUMMARY :

This role is critical to communicating and engaging a geographically

dispersed team to ensure we execute on our brand promises to our guests and

internally to establish MAPCO as an employer of choice.

PRIMARY RESPONSIBILITIES :

• Execute and evolve our communications strategy in partnership with senior leaders
• Maintain and enhance the company intranet and all related communications platforms
• Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
• Be a champion for change management, proactively seeking ways communication can foster organizational buy-in, employee branding, and retention of current MAPCO team members
• Analyze communication effectiveness and drive employee engagement through communications throughout the organization
• Analyze communication success through monthly KPI reporting and ongoing content management
• Plan, edit, and write content for a variety of internal communications mediums, such as intranet, emails, digital platforms, and internal presentations
• Manage ongoing updates to the Operations Manual
• Assist to storyboard, shoot, and edit video communications
• Ensure internal communications messages are consistent with brand and strategy across all mediums and for different departments of the organization
• Assist Communications Manager in rewards management, Salesforce tickets, and bi-annual performance cycles
• Perform other duties as assigned

QUALIFICATIONS :

• Excellent interpersonal, communication, presentation and influencing skills; proven ability to rapidly build credible relationships to accomplish business outcomes
• Must have a people first mentality; every guest and team member deserve a great experience
• High energy individual who thrives in a make things happen environment; operate with a sense of urgency and a solutions-oriented mindset
• Strong presentation and communication skills
• Excellent time management skills and the ability to meet deadlines
• Visual design skills preferred (Canva, Adobe Creative Cloud Suite, Adobe Photoshop)
• Solid knowledge of video editing and storyboarding to shoot and edit video communications preferred; ability to write effective copy, audio / video script
• Experience creating targeted content that generates measurable results
• Acceptable driving record and ability to drive to locations as needed

EDUCATION and / or EXPERIENCE :

Bachelor’s Degree in progress or completed in Communications, Journalism,

Marketing, Human Resources, or a related field

Last updated : 2024-05-05