MAP Client Success Manager

Job Description:

In this role, you will be managing existing MAP clients and the voice and face of our business to those clients. Client Success Managers will also support Executive Consultants in the onboarding of new clients and most importantly, they are responsible for growing each managed account which requires consultative sales and solutions. CSMs are responsible for managing all post-sales communication with their clients, from regular check-ins, relationship development, and account growth. This role will report to the VP of Sales & Partnerships.

Responsibilities:

• Main point of contact and management of client relationships
• Support of Executive Consultants in onboarding of new clients
• Support of Workshop Participants
• Liaise with Executive Consultants, Sr Consultants and Leadership to ensure client growth and execution
• Monitor new client conversion, account growth, lapsed/churned recovery and all other key metrics for accounts assigned to you
• Large focus on developing strong client relationships in order to drive client referrals
• Field and prioritize incoming requests and document all activity within HubSpot
• Troubleshoot any client roadblocks to ensure top client satisfaction
• Proactively identify internal and external opportunities to assist with account growth
• Additional tasks assigned by VP of Sales & Partnerships to support overall company growth

Education/Experience:

• 2 years of experience in account management, sales or hospitality
• Experience using HubSpot, LinkedIn and other account management tools
• Excellent organizational, analytical and time management skills
• Ability to meet deadlines with both client and management needs
• Excellent written and verbal communication skills
• Goal oriented, self-motivated; able to work independently but within a team environment

Knowledge, Skills, and Abilities:

• Capacity to manage multiple projects with tight deadlines
• Extremely detail-oriented
• Ability to manage and prioritize several tasks and requests at once
• Learns quickly, asks questions, wants to understand their responsibilities and the industry

Vital Factors (subject to change):

• Revenue – Existing, New & Churned
• Referrals Generated
• Workshop Participants
• Upsells

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Supplemental pay types:

• Performance bonus

Travel requirement:

• Up to 25% travel

Work Location: Hybrid remote in Newport Beach, CA