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Job Summary : We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation.
You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
Benefits
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like OnQ or Opera
Customer service experience
Excellent communication and organizational skills
About Us : At Regency Hotel Management, hospitality is who we are and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients.
Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience.
Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Last updated : 2024-04-23
Full Time
$29k-39k (estimate)
04/24/2024
04/28/2024
The job skills required for Front desk night auditor include Customer Service, Housekeeping, Credit Card, Payment Method, Life Insurance, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk night auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk night auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk night auditor positions, which can be used as a reference in future career path planning. As a Front desk night auditor, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk night auditor. You can explore the career advancement for a Front desk night auditor below and select your interested title to get hiring information.