Our company’s Direct Customer Support team lead and empowers each other to achieve their career goals within our firm which have led us to obtain a superior reputation in customer service amongst our clients and their patrons. Our team is in pursuit of a new Direct Customer Support Representative to foster the growth we have seen this year. The Direct Customer Support Representative will represent our clients with sophistication and production. The new Direct Customer Support Representative will be paired up with another individual from our team and interact with customers on a day-to-day basis. Our Direct Customer Support Representative is known for achieving established goals, identifying and analyzing problems as well as offering solutions that produce positive results. Our company continues to cultivate these standards by providing comprehensive and profound training for each employee on our team.

The Day-to-Day Responsibilities of a Direct Customer Support Representative:

• Work within a team environment and communicate with the team and other leaders on a consistent basis
• Lead and manage a cohesive team-spirited environment within the office and when meeting with consumers
• Coach other team members to help develop their talents and strengthen the company’s overall skills
• Assist in driving the customer service team to reach sales quotas by utilizing sales skills and creating excellent experiences for all customers
• Travel locally within a twenty-mile radius to meet with customers alongside another Customer Service Associates

Direct Customer Support Representative Qualifications and Requirements:

• Strong business acumen along with strong interpersonal and communication skills
• The ability to lead, manage conflict and hold others accountable
• Prioritize tasks appropriately whether it’s within a team on individually
• Delegate tasks as needed to team members
• Experience within customer service, sales-based or management environment are all qualities we see as an asset

Job Type: Full-time

Pay: $700.00 - $1,500.00 per week

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person