4 Customer Service Representative I - High Volume Call Center / Utilities Department Jobs in Bradenton, FL

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Customer Service Representative I - High Volume Call Center / Utilities Department

Manatee County, FL

Bradenton, FL | Full Time

$38k-48k (estimate)

3 Weeks Ago

CUSTOMER SERVICE REPRESENTATIVE I

Manatee County Florida

Bradenton, FL | Full Time

$34k-42k (estimate)

Just Posted

CUSTOMER SERVICE REPRESENTATIVE I

Manatee County, FL

Bradenton, FL | Full Time

$33k-42k (estimate)

2 Months Ago

Customer Service Representative I - Transit

Manatee County, FL

Bradenton, FL | Full Time

$35k-44k (estimate)

1 Month Ago

Customer Service Representative I - High Volume Call Center / Utilities Department

Manatee County, FL Bradenton, FL

$38k-48k (estimate)

Full Time 3 Weeks Ago

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Manatee County, FL is Hiring a Customer Service Representative I - High Volume Call Center / Utilities Department Near Bradenton, FL

Salary

$17.06 - $23.52 Hourly

Location

Bradenton, FL

Job Type

Full-Time (Hourly)

Job Number

24-00344

Department

UTILITIES DEPARTMENT

Opening Date

05/15/2024

Closing Date

5/22/2024 11:59 PM Eastern

General Information

Location: 3647 Cortez Rd. W Bradenton, Fl. 34210

Hours: Monday - Friday / 8am - 5pm

This classification performs entry level customer service and customer accounting functions, working in a highly interdependent team environment where the coordination of effort to enhance team performance and achieve customer satisfaction is the primary focus.
Areas of assignment: Cashiering, Call Center, Billing, Collections

Working Conditions

Indoor/Office environment; high noise environment while performing certain responsibilities. Lifting equipment up to 25 lbs. alone; up to 75 lbs. with assistance.

Job Description

Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Learns and executes a wide variety of entry level skills associated with customer service, which include applicable policies, rules and procedures, regulations, rates and the customer information system. Customer service includes, but is not limited to, direct customer contact (phone and in person), proper processing of customer requests and payments; creates, maintains, and closes work-specific service orders.

Works efficiently and tactfully in a demanding, high stress environment to answer and effectively satisfy assigned inquiries and complaints.

Creates, updates, and maintains customer information, notes, and records as required.

Makes appropriate decisions, in accordance with established policies and procedures.

Processes assigned customer correspondence and takes appropriate action.

Processes financial transactions, including customer payments; correctly counts money and makes accurate mathematical computations.

Consistently interacts with others in a proactive professional manner.

Communicates clearly, effectively and tactfully, orally and in writing.

Additional Duties

Performs other related work (including weather or other extreme emergency duties) as required.

Minimum Qualifications

High school graduate/equivalent. Minimum of two (2) years clerical customer service oriented experience. Minimum of one (1) year of financial or cashiering experience. Prior experience in a customer service call or support center environment highly desired. Must achieve all skill level requirements in assigned AREA of the SECTION within one year of hire (training provided). Equivalent combinations of education and experience may be considered.

Knowledge/Abilities/Skills

Ability to sit at a work station utilizing a personal computer and maintaining concentration for long periods of time.
Ability to research and analyze activity on customer accounts.

Skill in computer operations, including pertinent software applications and a specialized Customer Service system.

minimum of 1 year of experience in a high-volume inbound call center, answering a high volume of incoming calls through the telephone queue and processing customer requests in a courteous, efficient, and professional manner at all times.

Full Time Positions
Employee Assistance Program (EAP):

ComPsych– offers all employees and their family members with emotional, financial, legal, and work/life balance support.
LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
Five (5) free visits annually for employees and covered family members.

Wellbeing Benefits:

Wellness/Health Coaches (5 Free per year)
On-site Fitness Centers for you and your dependents with 24/7 access
Personal Training (5 Free per year)
Pharmacy Technician
Group Fitness Classes
Musculoskeletal Physical Therapy Management
Diabetes Care Program
Registered Dietician (5 Free per year)
Massages with licensed therapist (small copay)

Miscellaneous Benefits:

Workers’ Compensation
Training/Seminars
Premium Pay Differentials/Career Ladders
Government employee discounts at many retailers and attractions
Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:

12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
Three (3) Personal Holidays
Personal Sick Leave
Family Sick Leave
Sick Leave Bank (Donated Hours)
Professional Medical Appointment Leave
Bereavement Leave
Military Leave
Military Training Leave
FMLA

Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week.
Years of Service Vacation Days

0-5 16.25 days
6-10 19.50 days
11 22.75 days

Earn an additional day of vacation every six (6) consecutive months of no sick leave.

Insurance:

Award-winning Health Plan with deductibles as low as $0.
Dental Insurance
Vision Insurance
Prescription Insurance
Life Insurance (6 times salary at low cost)
Long-term and Short-term Disability Insurance

Retirement:

Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
457b Tax Deferred and ROTH account options through Voya.
FRS Webinars
Free financial guidance with licensed, non-commissioned financial planner

Career Wellness:

Professional Leadership Programs
Instructor-Led and eLearning Training
Premium Pay Differentials/Career Ladders
Career Counseling
Toastmasters
Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
Employee Recognition Programs with monetary and time-off awards

Education Benefits:

Tuition Reimbursement eligible after six (6) months of service, including GED reimbursement.
Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
Public Safety Loan Forgiveness (PSLF)

Flexible Spending Account:

Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.

Permanent Part Time - Benefits
Employee Assistance Program (EAP):

ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.

Miscellaneous Benefits:

Workers’ Compensation
Training/Seminars
Fitness Center Access for employee only
FRS options
Premium Pay Differentials/Career Ladders
Government employee discounts at many retailers and attractions
Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:

12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
Three (3) Personal Holidays
Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs. per pay-period basis, any work schedule less that this will be earned on a pro-rated basis