Title: ATTRACTIONS MANAGER

Reports to: ASSISTANT GENERAL MANAGER

Summary of Position:

Responsible to assist in the planning, organizing, training, implementation and leadership necessary to achieve stated objectives in sales, costs, employee recruitment/retention, guest service, compliance and satisfaction, repairs and preventive maintenance of equipment, attractions and food quality, cleanliness and sanitation.

Duties & Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs and assists in maintaining service compliance.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Generate and Recruit top-notch employee leads.
• Ensure standards of operations in each attraction area in conjunction with the policies set.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.
• Make employment and termination decisions consistent with General Manager guidelines for approval or review.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop and motivate your staff to become top performers. Keep team morale high.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following preventative maintenance programs.
• Monitor and adjust attractions, as needed, to meet or exceed company standards in association with each area.
• Ensure that all tools and supplies are on hand and in place for an optimal experience.
• Maintain weekly inventories of all items associated with gaming including: Cost of goods (redemption inventory) and supplies inventories associated with gaming.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Maintain and adhere to all gaming preventive maintenance calendars to ensure maximum performance.
• Be knowledgeable of the facility’s policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.
• Attend and contribute to all weekly meetings.
• Carry out marketing, advertising and promotional activities and campaigns that achieve sales goals.
• Participate and ensure all marketing, compliance, training, operations, and legal programs are instituted and followed to maintain compliance.
• Maintain all costs within budget associated with gaming operations including: Labor, cost of goods, repair and maintenance, supplies and any other miscellaneous costs relative to the gaming/attraction operations.
• Know, maintain and create salesman culture on driving gaming programs to maximize revenues and profitability.
• Maintain adherence in exceeding guest expectations though execution in all areas relative to gaming including: Control counter sales, bowling and games.

Qualifications:

• Be at least 18 years of age.
• Possess excellent math skills and have the ability to operate our point-of-sale system.
• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
• Must be able to communicate clearly with managers, vendors, kitchen and dining room personnel and guests.
• Must be a dynamic, positive, and charismatic leader.
• Be able to lift, reach, bend, stoop and safely lift and easily maneuver items frequently weighing up to 50 pounds.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to walk and be “on your feet” for long periods of time (up to 10 hours).
• Extensive knowledge of food safety concepts and practices. Servsafe certification preferred.
• Must adhere to the established appearance guidelines.
• Proficiency in Microsoft Office (excel, ppt, word) programs.
• Must have the stamina to work 50 to 60 hours per week.

Job Type: Full-time

Pay: $43,000.00 - $48,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person