Description

JOB TITLE: Operations Manager (Full-Time, Non-Exempt)

REPORTS TO: Director of Operations

LOCATION: Birmingham, AL

SUPERVISES: None

JOB SUMMARY: This position is crucial to our chapter's success. It involves supporting day-to-day operations by performing integral tasks. The individual will assist the Director of Operations in meeting coordination/implementation, communications with stakeholders, recruitment of interns, and initiating processes to meet ongoing needs. Additionally, they will handle data entry and provide database support, which is critical for client support and donor stewardship.

BENEFITS (at no cost for employee)

• Medical, Dental, Vision
• Short-Term, Long-Term, Life Insurance
• 401k & 5% match after 1 year
• Flexible work schedule
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays

SALARY: Low $40,000s

OPERATIONS MANAGER JOB RESPONSIBILITIES

Incoming Monies (cash & in-kind)

· Working across teams to collect data as necessary

· Opening and processing mail

· Running credit cards

· Making bank deposits to ensure all donations are accurately deposited and recorded

· Accurately entering data into spreadsheets

· Ensuring backup documentation is sufficient

· Communicating with donor care group

· Reviewing data entered for accuracy

· Entering donor data and giving details on additional platforms

Internship Program

· Serve as primary contact for intern recruitment

· Assist with the orientation and training of new hires and interns

Office Management

· Handle incoming general phone calls and greet/direct guests 

· Assist with meeting preparation, including agendas, catering, PowerPoint decks, etc.

· Work with Director of Operations on Employee Appreciation

· Serve as primary person for guests, hospitality, and meeting room management

· Serve as secondary point of contact for chapter IT needs

General Responsibilities

· Support Mission Delivery team with client expense cards, mailings, and other needs as needed

· Support fundraising efforts, events, and wishes as needed

· Support Leadership team administrative tasks as needed

· Maintain compliance with all chapter policies and procedures

· Work alongside Director of Operations to develop, maintain, and create policies/procedure

· Perform other tasks as assigned by the Director of Operations

Requirements

PREFERRED SKILLS AND ABILITIES

· Passion for the Make-A-Wish mission

· Integrity, maturity, and ethical awareness

· Ability to work with diverse groups of people

· Customer focused

· Excellent written and verbal communication skills

· Ability to work independently with minimal supervision

· Demonstrate discretion and independent judgment

· Strong attention to detail with ability to prioritize

· Highly driven, energetic individual with a roll-up-the-sleeves yet disciplined work style

· Possess strong organizational skills

· Ability to manage a variety of tasks and projects simultaneously

· Lift light to medium weights of 10 – 30 pounds

· Excellent organization and time-management skills

· Proficient with Microsoft applications – emphasis on Outlook, Word, and Excel

· Ability to learn and master additional computer software like DocuSign and AdobeSign

· Working knowledge of Salesforce a plus

· Minimum 5 years of administrative/operational/finance experience preferred

BENEFITS (at no cost for employee)

• Medical, Dental, Vision
• Short-Term, Long-Term, Life Insurance
• 401k & 5% match after 1 year
• Flexible work schedule
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays