**Job Summary:** We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. As a Guest Service Agent, you will be the first point of contact for guests, ensuring their stay is comfortable and memorable. **Responsibilities:** - Greet guests in a friendly and professional manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Provide information about hotel services and amenities - Handle guest requests and resolve any issues promptly - Process payments and maintain guest accounts - Assist with reservations and room assignments - Maintain a clean and organized front desk area **Experience:** - Previous experience in front desk or guest service roles preferred - Knowledge of hotel management systems is a plus - Strong guest relations skills - Excellent phone etiquette and familiarity with phone systems - Bilingual proficiency is advantageous - Outstanding customer service skills with a focus on guest satisfaction Joining our team as a Guest Service Agent offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for our visitors.

Job Types: Full-time, Part-time

Pay: $15.00 - $15.25 per hour

Expected hours: 25 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays

Work setting:

• In-person

Work Location: In person