Operations Analyst, Baseball Data

The vision of the Baseball Data Platform team is to capture the story of baseball through its data. As an Analyst at MLB, you will fulfill that vision by supporting our customers, tracking and improving data quality, and leveraging data to deliver insights using play-by-play and Statcast tracking data. You will partner closely with world-class software engineers, data scientists, and subject matter experts with the sports' richest and most robust data at your fingertips.

The Operations Analyst, Baseball Data will play a pivotal role in ensuring the accuracy, consistency, and reliability of data across various systems and processes. This role involves collaborating with cross-functional teams to implement and maintain data quality initiatives, as well as providing ongoing support to address data-related issues. The successful candidate will leverage previous experience in sports analytics to enhance the use and reliability of data in decisions across baseball while being open-minded about new data and technology. The candidate should be comfortable working in a fast-paced environment and comfortable balancing communications with multiple internal and external stakeholders.

This role reports to the Senior Manager, Baseball Data Quality. The position is based in either San Francisco or New York City with some travel expectations.

Responsibilities

• Flexibility for weekly support shifts during business hours, nights, and/or weekends to support MLB Club questions/needs and internal baseball technology incident response, including weekly night shifts until the end of MLB games each night (often 2am ET/11pm PT) during the season.
• Coordinate and guide a team for daily support coverage and retrospective stand-ups amongst internal staff to continually reduce recurring incidents
• Design and refine current support processes to ensure best practices are efficient and seek out improvements to align current with industry standards
• Pursue and prioritize potential data quality issues and support incidents both proactively and responsively
• Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership while training others to do so effectively
• Proactively monitor Major League, Minor League games, dashboards, and internal channels for reported data and technology issues while identifying potential gaps in visibility
• Collaborate with external data partners and internal teams within the technology group to identify and detect data quality and incident response trends and present findings to MLB leadership and Club/Vendor personnel
• Heavily test and validate new applications, features, and data quality tools to ensure expected design goals are met
• Maintain day-to-day relationships with baseball data partners and coordinate execution of legal agreements, data permissions, and ad hoc requests.
• Harness broad subject expertise to discern initiatives with shared objectives, strategically interconnecting them to streamline project workflows.

Skills & Knowledge

• 4-6 years of experience with data related to baseball, and/or in technical support/operations roles
• A track record of the ability to problem solve complex issues, with outstanding critical thinking skills, from initial identification through implementation of preventative measures
• Proven experience communicating professionally in a customer support role with technical and non-technical users
• Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
• Extremely organized and ability to balance multiple priorities at once in a fast-paced environment
• An understanding of how MLB Clubs and partners use baseball data in daily operations or related experience is preferred
• Proactive communicator with internal and external stakeholders with the goal of anticipating what the stakeholders need.
• Highly collaborative in nature and team-oriented
• Self-motivated, with high standards and a drive towards continuous improvement
• Familiarity with any of the following is preferred, but not required: baseball tracking systems, APIs, contracts, SQL, Python, R
• Ability and desire to travel up to 15% for baseball events and team meetings
• A love of baseball!

Per the NYC pay transparency law, the hiring range for this position is $70,000 to $85,000.

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of opportunity, collaboration, and professionalism. The professionals who are most successful at MLB take initiative, know how to identify and solve problems, put the team first, and work collaboratively. For those who are ready to join the "Major Leagues" of their careers, MLB takes the same approach as they do with their players: striving to empower their own "workforce athletes" to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are ready to step up to the plate and continue transforming America's pastime to best serve its fans for decades to come.

MLB's vision is to be the global sport of choice for youth to play, fans of all backgrounds to enjoy and a desired destination for employment.

With a belief that the journey to growth and greatness is ongoing, MLB gives employees the opportunity to continue learning and honing their skills with programs such as: tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more.

MLB provides its employees with exceptional medical, dental, and vision coverage. Premiums are 100% employer covered to help employees focus on being their best!

Are you ready to Step Up to the Plate? Apply below!

If you are interested in joining our team and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at: accommodations@mlb.com