**Store Supervisor | Store Management**

921 Broadway, 921 Broadway, New York, New York, United States of America Req #22 Tuesday, March 1, 2022 **Basic Job Function:**

The Store Supervisor will lead a team in conjunction with the Operations management, you will be responsible for supporting the daily operations of the Bakery/Cafe. The Store Supervisor is responsible opening and closing process, interacting with all guests, basic Q&A, creating a positive atmosphere and assisting with the restaurant floor set up.

**Team Building and Management:**

* Support GM and AGM with daily and weekly tasks by supporting all bakery employees

* Assign breaks for all employees

* Provide feedback and be a liaison between Training Manager, Connoisseur and Store Managers

* Create a positive and welcoming environment for all employees

* Check in with employees to confirm attendance and making sure all employees are prepared to begin shifts

* Welcome new hires and introducing new employees to everyone in the store

* Train new and promoted employees to provide maximum support required

* Support GM to deliver any company wide communication to all employees

* Work with the management team to control labor cost by increasing efficiency and sales in the store

* Learn and understand all company policies and provide suitable advice to employees

* Address concerns with employees not following policies and inform AGM or GM

* Be a witness to disciplinary action when necessary

**Customer Service & Product Quality:**

* Ensure all employees are providing exceptional customer service

* Consistently view the store from a customer perspective and challenge key leaders to do the same.

* Open and close the store as planned: assure all security procedures are followed

* Follow standard with opening and closing procedures

* Understanding MK Core Values: ARTISAN - Authenticity, Real Passion, Teamwork, Incredible Quality, Service, Advancement and Natural Ingredients

* Handle guest complaints and escalate to AGM or GM if necessary

* Manage voids and comps for all customers and employees

* Manage leftover products and handle all waste prior to closing

* Responsible for cash out at closing and tip recording

* Check quality of all products for opening and organize rotation of displays

**Health & Safety:**

* Regularly inspect store to assure standards are always maintained

* Maintaining all areas of stores clean while operating business and provide regular feedback to night porters

* Know/learn and maintain compliance with relevant regulatory rules, standards, and licenses

* Ensure all employees are properly trained in safe work practices and procedures

* Own the store's maintenance process: notifying maintenance team and following up to make sure issues are resolved in a timely manner

* Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection

**Full Ownership:**

* Ensure the management team is continually focused on fulfilling store profitability requirements

* Monitor and review store performance and facilitate improvements

* Plan for peak trading periods, events and seasonal changes

* Support all employees with their responsibilities and help GM and AGM to achieve targeted sales

**Desired Skills & Experience:**

* Ability to support the AGM, GM and all employees in the store.

* Open availability required

* 1-3 years of experience in handling various shifts with customer facing environment

* A passion for food and restaurant operations and a desire to make an impact on customer and business

* A "can do" work ethic and the ability to be a role model

* Ability to adapt and succeed in a fast-paced environment

**"Maison Kayser is an Equal Opportunity Employer"**

**Other details**

* Pay Type Hourly