Mortgage Servicing Specialist

Company Expectations

In the performance of their respective responsibilities, all employees are expected to perform the following:

• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview

The Mortgage Servicing Specialist is responsible for the daily, weekly and monthly processes in the Mortgage Loan Servicing Department, assisting members and other credit union staff with mortgage inquiries and assisting Real Estate Servicing Officer as needed.

Major Responsibilities

1. Runs morning Mortgage Servicing and Mortgage Accountant daily reports, handles maintenance of homeowner’s insurance on first and second mortgages and HELOC’s, posts payments and runs teller transactions, processes payoff statements, completes payoff requests and verification of mortgages, daily mail distribution for mortgage department.

2. Orders and tracks appraisals, prepares post-closing documentation for paid in full HELOC’s and second mortgages, conducts new loan review on all first mortgages, pays insurance premiums, updates weekly index values, prepares and sends out late notices, prepares, tracks and records releases, sets up auto transfer payment scheduling, handles loss drafts and prepares and mails escrow analysis statements.

3. Receives and directs phone calls, emails and personally assists members.

4. Assists with county tax payment balancing, FNMA Note inventory and year end tax documentation mailings.

5. Performs miscellaneous duties as requested by supervisor.

Required Qualifications

• High school diploma or general education degree (GED) required.
• Minimum of two years’ mortgage or lending experience required.
• Previous mortgage servicing experience preferred.
• Open minded attitude
• Shows initiative
• Good judgment skills
• Detail oriented
• Problem solving skills
• Analytical skills
• Communication skills
• Interpersonal skills
• Task focused
• Displays pride in work
• 10-key skills
• Data entry skills
• Mathematical skills
• General office skills
• PC skills both spreadsheet & word processing

Physical Requirements

• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• What is your desired salary?

Experience:

• financial institution: 2 years (Preferred)

Work Location: In person