Description

Summary:

•  Responsible for maintaining relationships with existing and new Avenu FinTech and Money Service Business Clients. 

Essential Job Functions:

• Manage the day-to-day relationship needs of Avenu Clients.
• Proactively communicate with clients on banking accounts and banking functions.
• Compile banking documentation for new accounts – follow the bank’s process to open new bank accounts.
• Work with the Client and bank departments to set up Treasury Services.
• Trouble shoot any banking issues with the client.
• Be a Brinks liaison for the client and Bank.
• Work with Avenu compliance department on any BSA AML issues.
• Assists in product and service development to ensure customer satisfaction and financial institution profitability.
• Ensures that customers meet expectations outlined in customer agreements such as balance and fee requirements.
• Assist the Avenu Sales team when ever needed.

Requirements

Job Requirements:

• Minimum two years prior experience in the banking or financial industry, to also include Retail/customer service, previous experience with FinTech’s or Money Service Businesses a plus.
• Experience with Jack Henry Silverlake a plus.
• Basic understanding of financial institution policies and procedures.
• Strong understanding of Bank’s products and services, to include but not limited to ACH, Wires, Debit Cards, Brinks Cash Services REG E.
• Must have strong relationship building and customer service skills experience.
• Excellent written and verbal communication skills.
• Able to work on projects independently.
• Able to be flexible and move from project to project with little notice. 
• Be a Team Player and communicate effectively with all departments of Avenu and the bank.

Physical Demands/Requirements:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. They are subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended periods of time.
•  Walking; bending at the waist; dexterity of hands and fingers to operate a computer.
•  Hearing and speaking to exchange information in person or by phone.
•  Seeing to read and analyze data.

Working Conditions:

 Work will take place in a normal office environment

At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being.

For more information visit our website at www.mstreetbank.com.

MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.