Sales Call Center Manager |Mainstream Fiber

About Mainstream Fiber:

At Mainstream Fiber Networks, we’re more than just a fiber optic internet company: we’re a Hoosier based team dedicated to propelling the digital revolution forward, and we believe that investing in our employees is the cornerstone of success.

About the Role:

The role of Sales Call Center Manager will be responsible for overseeing all aspects of Mainstream Fiber’s sales operations, including managing a team of call center representatives, setting and achieving sales targets, and implementing strategies to drive revenue growth. This role requires strong leadership skills, excellent communication abilities, and a proven track record of success in sales management.

Why should you join our Team:

• Permanent, Full-time Position
• Pay Range: Based on experience.
• 1st Shift
• Access to Company Benefits:
  • Paid Time Off
  • 10 Paid Holidays
  • Medical Insurance
  • Dental and Vision Insurance
  • Health Savings Account (HSA)
  • Company Funded Life Insurance
  • 401(k) Retirement Savings Plan
  • FMLA
  • Unpaid Company Leave

Job Perks:

• Competitive Compensation
• Comprehensive company paid training provided.
• Company-provided uniforms
• Boot allowance for Outside Plant Employees
• Newly Updated Equipment and Vehicles
• Internal career advancement opportunities
• Exclusive employee discounts on company services
• Life Mart discounts for various products and services
• Pay Active (Daily/weekly Pay Opportunities)
• Wisely Pay Cards
• New Hire and Annual provided Company Merch
• Annual Company Events

Key Responsibilities:

• Lead, motivate, and mentor a team of sales representatives to achieve individual and team sales targets.
• Develop and implement sales strategies and initiatives to drive revenue growth and meet or exceed sales goals.
• Monitor sales performance metrics, analyze data, and provide regular reports to senior management on sales results, trends, and opportunities.
• Conduct regular one-on-one coaching sessions, performance evaluations, and training sessions to ensure the ongoing development and success of the sales team.
• Collaborate with cross-functional teams, including marketing, product development, and customer service, to align sales efforts with overall business objectives.
• Manage the day-to-day operations of the sales call center, including scheduling, staffing, and resource allocation to ensure optimal performance and productivity.
• Implement sales best practices, processes, and procedures to streamline operations and maximize efficiency.
• Stay up-to-date on industry trends, market conditions, and competitor activities to identify opportunities for growth and improvement.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric approach to sales.
• Perform other related duties as required and assigned.

Key Qualifications:

• Business degree in Preferred, Sales, Marketing, or related field
• Minimum of 5 years of experience in sales management, preferably in a call center or tele sales environment.
• Proven track record of success in meeting or exceeding sales targets and driving revenue growth.
• Strong leadership abilities with the ability to inspire and motivate a team to achieve excellence.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with team members, senior management, and external stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in using CRM software and other sales management tools.

Post-Application Details:

After submitting your application, if your skills and experience align well with the position, you will move on to the next stages in the interviewing process. Even if this particular role doesn't work out, rest assured that you remain part of our network. This ensures that all our recruiters will have access to your profile, broadening your potential opportunities.