Inbound Sales Agent |Mainstream Fiber

About Mainstream Fiber:

At Mainstream Fiber Networks, we’re more than just a fiber optic internet company: we’re a Hoosier based team dedicated to propelling the digital revolution forward, and we believe that investing in our employees is the cornerstone of success.

About the Role:

The role of Inbound Sales Agent will be responsible for engaging with prospective customers who have expressed interest in our products or services through warm inbound calls. With a focus on delivering exceptional customer service and driving sales revenue, the Inbound Sales Agent utilizes effective communication and sales techniques to understand customer needs, provide tailored solutions, and close sales.

Why should you join our Team:

• Permanent, Full-time Position
• Pay Range: $40,000 base salary with an additional earning potential of $20,000.
• 1st Shift
• Access to Company Benefits:
  1. Paid Time Off
  2. 10 Paid Holidays
  3. Medical Insurance
  4. Dental and Vision Insurance
  5. Health Savings Account (HSA)
  6. Company Funded Life Insurance
  7. 401(k) Retirement Savings Plan
  8. FMLA
  9. Unpaid Company Leave

Job Perks:

• Competitive Compensation
• Comprehensive company paid training provided.
• Company-provided uniforms
• Boot allowance for Outside Plant Employees
• Newly Updated Equipment and Vehicles
• Internal career advancement opportunities
• Exclusive employee discounts on company services
• Life Mart discounts for various products and services
• Pay Active (Daily/weekly Pay Opportunities)
• Wisely Pay Cards
• New Hire and Annual provided Company Merch
• Annual Company Events

Key Responsibilities:

• Handle incoming calls from prospective customers who have expressed interest in the product or service.
• Clearly and accurately communicate details about the product or service being offered, including features, benefits, pricing, and any promotions or special offers available.
• Establish a positive rapport with customers by being friendly, empathetic, and attentive to their needs and concerns.
• Use effective questioning techniques to assess the needs and preferences of the customer and determine if they are a qualified prospect for the sale.
• Recommend products or services that best meet the customer's needs and preferences, based on the information gathered during the conversation.
• Address any concerns or objections the customer may have about making a purchase and provide persuasive responses to alleviate their doubts and encourage them to move forward with the sale.
• Effectively guide the customer through the sales process, utilizing effective closing techniques to secure the sale and generate revenue for the company.
• Identify opportunities to upsell or cross-sell additional products or services that complement the customer's original purchase, maximizing the value of each transaction.
• Accurately record relevant information from each customer interaction, including details about the conversation, customer preferences, and any follow-up actions required.
• Ensure that every customer receives a high level of service throughout the sales process, including after-sales support and assistance with any additional questions or concerns.
• Strive to achieve or exceed assigned sales targets and Key Performance Indicators (KPIs), such as conversion rates, average order value, and customer satisfaction scores.
• Stay informed about changes to products, services, pricing, and promotions, and continuously seek opportunities to improve sales skills and knowledge through training and professional development initiatives.
• Work closely with other team members, supervisors, and departments to share insights, best practices, and feedback, and contribute to the overall success of the sales team and the organization.
• Follow established company policies, procedures, and compliance guidelines always, ensuring ethical conduct and adherence to legal and regulatory requirements.
• Maintain a positive and proactive attitude, even during challenging or stressful situations, and strive to create a supportive and collaborative work environment within the call center team.
• Perform other related duties as required and assigned.

Key Qualifications:

• Prior experience in sales or customer service roles, preferably in a call center environment, is beneficial.
• Strong verbal communication skills are essential for effectively interacting with customers over the phone.
• Ability to listen attentively to customers, understand their needs and preferences, and respond appropriately to address their concerns.
• Proficiency in using computer systems and software applications for data entry, navigating customer databases, and accessing relevant product information.
• Ability to prioritize tasks effectively, manage workload efficiently, and meet or exceed performance targets and deadlines.
• Ability to collaborate effectively with other departments, such as marketing, product management, and operations, to address customer inquiries or issues and drive business results.
• Willingness to collaborate with colleagues, share knowledge and best practices, and contribute to a positive and supportive team environment.

Post-Application Details:

After submitting your application, if your skills and experience align well with the position, you will move on to the next stages in the interviewing process. Even if this particular role doesn't work out, rest assured that you remain part of our network. This ensures that all our recruiters will have access to your profile, broadening your potential opportunities.