OVERVIEW:

The Program Monitor assists in providing our clients with a safe environment so they can begin addressing aspects of their lives in a peaceful setting. The Monitor is a frontline worker responsible for maintaining the safety, integrity, and security of the Center. The Monitor documents all daily activities and carries out administrative functions to support the program and its overall operations.

DUTIES AND RESPONSIBILITIES:

• Observe all persons entering and exiting the building
• Document, inform, and report all incidents and daily activities that occur during the shift
• Stay engaged and responsive to maintain a safe, secure, responsive, inclusive, and non-discriminatory environment for clients.
• Maintain appropriate, professional, and ethical boundaries at all times with clients
• Answer the main facility telephone, take messages, and/or direct callers as appropriate
• Facilitate Medication Observation according to policy and procedure
• According to schedule and as directed, support searches in the residence for contraband including alcohol, drugs, drug paraphernalia, and various other non-permitted items
• Ensure clients have dressed appropriately while moving through the facility, are not in restricted areas, and are wearing their identification badges and colored lanyard
• Enforce house rules, procedures, and protocols for clients
• Distribute sorted client mail as outlined in the procedure
• Perform regular and regular security and wellness checks throughout the facility and throughout the shift
• Assist the Clinical Team in administering urine analysis testing and breath alcohol testing for clients
• Adhere to privacy and integrity protocols of clients and their sample(s)
• Assist in emergency disaster responses, emergency drills, and actual emergencies at Harbor Light Center
• Respond to all unusual incidents with notification to all stakeholders such as other departments of the Center, external Emergency Services, Maintenance Department, Program Director, and Executive Directors
• Respond to calls for assistance from other departments of the Center to prevent interference or disruption to operations
• Assist in the admissions and exits of clients as directed by the Program Manager
• Maintain overall direction and structured priorities within a frequently changing project scope
• Assist with sanitization of program high-touch surfaces in order to maintain a healthy and safe program facility
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent (required)
• First Aid and CPR certification (within first fourteen days of employment – company provided)
• Tuberculosis clearance (within first seven days of employment - company provided)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency

SKILLS AND ABILITIES:

• Proficiency with Microsoft Office and Modern Office Equipment
• Integrity to handle sensitive information in a confidential manner
• Excellent organizational skills and ability to multi-task with follow-through
• Culturally competent and able to work with a highly diverse population
• Bilingual in Spanish (Preferred)
• Knowledge of co-occurring disorders and trauma-informed environment

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.