SUMMARY

The Service Technician 2 is responsible for providing excellent customer service through servicing and repairing trailers and installing truck beds, snowplows, towing systems, and other related products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles and snowplows.
• Partner with supervisor to maintain Service Schedule.
• Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.
• Replace and repair worn and defective parts. Lay out drills, screws, rivets, and welds to repair, replace and/or install parts / accessories on trailers, truck beds, tow vehicles, snowplows, accessories and Installs wood or metal flooring.
• Perform multi-point inspections to assess customer service and parts needs.
• Confer in person and by phone with customers, write and read work orders. List parts needed, estimate costs, and plan work procedures, using parts lists, technical manuals, diagrams and must have the ability to quote service work.
• Sell parts and service.
• Help customers hook up a trailer. Perform visual safety inspection (lights, safety chain, decking, etc.)
• Perform warranty service and completes required documentation.
• Complete service paperwork or computer system entry completely and timely.
• Maintain service parts log and submit to management as required.
• Assist in the maintenance of parts inventory for store including purchasing of parts and supplies, receiving PO’s, and Cycle Counts.
• Assemble trailers.
• Park and move Trailers.

• High School Diploma or equivalent (GED)
• Proven ability to weld (MIG and oxy-acetylene)
• Valid Driver’s License
• Associates Degree, Trade School Diploma preferred
• 2-3 years applicable work experience preferred
• Must be available to work Monday – Saturday and overtime as needed