About Magma Math

Magma is a startup that has quickly grown to become the leading platform for data-driven math education. By leveraging handwritten solutions in a digital format, Magma allows teachers to emphasize creativity in math while gaining critical insights into pupil progression. This creates a more engaging, inclusive, and pedagogically effective math class for all students. 

Math remains the largest challenge for schools, where one in five pupils in grade 9 are low performers. It’s also one of the core pillars on which careers are built, and we believe that primary and secondary school math represents one of the largest opportunities for improving educational outcomes and career prospects for children and young adults. 

Originally founded in Stockholm, Magma is growing rapidly across the US and Europe. We are an ambitious team on a meaningful mission of improving math education for millions of children.

About the Role

As the Customer Success Representative at Magma Math, you will play a crucial role in ensuring teachers derive meaningful value from the product and our services. You will serve as the first line of contact for teachers through our chat support, addressing inquiries, resolving issues, and guiding them to achieve their goals with product resources. Your goal is to foster trust and loyalty with teachers by providing exceptional support and guidance throughout their journey with Magma. We have a high bar for teachers’ satisfaction, and we are known for our promptness and personalization. 

Location

• NYC
• 4 Days in Office, 1 Day Remote

Primary Responsibilities

• Serve as the first point of contact for teachers’ inquiries via Intercom (our live chat support) This responsibility spans 8 AM - 5 PM ET Mon-Fri
• Troubleshoot technical issues that arise in Magma, including investigating bugs, and reporting them to internal teams promptly
• Document feedback and communication from teachers to support the evolution of Magma as a product
• Strive to exceed teachers’ expectations and contribute to their overall satisfaction and district retention efforts
• Assist sales and customer success teams with administrative tasks. To name a few: uploading student rosters, updating knowledge base articles in the Help Center, editing decks
• Collaborate across teams to address customers’ needs and identify opportunities for improving the customer experience

Qualifications

• 0-2 years of professional experience
• Strong passion for service and exceeding customer expectations
• Stellar communicator with the ability to maintain professionalism in urgent situations
• Basic knowledge of SQL
• Highly organized and can manage multiple tasks 
• Fun and dynamic team player - looking to collaborate and eager to work closely with the Customer Success Team
• Flexibility with working across time zones 

Why you'll love working here:

• You'll be part of a growing Swedish founded tech startup that is on an incredibly important mission of positively impacting K-12 math education across the U.S. and globally
• Supportive, highly collaborative team environment
• We invite your Innovative ideas! Magma is open to new solutions and approaches. Your ideas and perspective will be incredibly valuable to the growth of Magma
• Fun office environment! Our NYC office is housed at The Swedish-American Chamber of Commerce (SAACNY) in Midtown. There are ample opportunities for cross-cultural and internal team events
• Visiting our partner schools is a blast! You’ll get to see Magma in action in the tri-state area and across the country. Meeting our district teams in person is an incredibly rewarding experience and you’ll learn deeply how the product is impacting student learning

Compensation and Benefits

• Salary Range: $55,000-65,000
• Medical, Dental & Vision insurance

How to apply:

We will only read applications sent with a resume and a cover letter to join@magmamath.com