What Matters at Magid? YOU do!

"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid we are passionate about keeping workers safe and proud of the innovative and collaborative environment we’ve created where diversity is celebrated, and growth never stops.

Are you ready to join one of the fastest growing departments at Magid? Do you have experience in world class customer service, coaching for the best results, excellent verbal and written communication skills, and leading a diverse team across multiple states?

As a Field Service Supervisor, you will be on the forefront of our expanding onsite services offering. You will be creating Magid customers for life by coaching and leading your team to ensure a first-class service experience for our customers. In this role you’ll be managing a team of up to 25 Field Service Representatives and their schedules to provide the service for our field inventory solutions, ensuring seamless installs at new customers, and continuing to develop your team for best results. In addition to that, you get to enjoy a career with a family-oriented, family-owned business, voted one of US Today’s Top Workplaces (for the 3^rd year in a row!).

Essential Responsibilities:

• Build partnerships with customers and field sales
• Coach and enhance the development of their field service team
• Assist in the logistical and inventory operations
• Implement policies and support action plans made by Field Service Manager
• Assign and coordinate scheduled work for field service reps
• Restock and service assigned customer sites
• Provide backup coverage when needed
• Travel in vehicle up to 4 hours with overnight stay if needed
• Audit and approve field service rep time cards
• Prepare timely reports regarding performance of subordinates and vending machines
• Assist in employee on-boarding process
• Conduct scheduled conference calls with your team
• Prepare various data reports for Field Service Manager

Operations/Support

• Work directly with field service reps and/or customers to troubleshoot issues in a timely manner
• Resolve vending issues remotely and/or on-site as necessary in a timely manner.
• Provide support for all vendor management solutions
• Contact partnered groups as necessary to resolve any issues
• Log and track vending incidents and/or request in the ticketing system
• Work closely with vendsupport to process adds, changes, and removal of items in vending machines
• Perform vending machines cycle counts when necessary
• Assure safe operation of assigned vehicle by completing vehicle safety checks
• Provide hands-on training to FSR’s on vending machines and other VMI systems