Job Title: Medical/Clinical Assistant Job Code: 550094
Immediate Supervisor: Physician Services Manager Status: Non-exempt
DEPARTMENT FUNCTION/JOB OVERVIEW
Responsible for providing quality care to patients under the direction and supervision of licensed health care practitioners, promoting efficient operation of the clinic and providing assistance to physicians and supporting staff and departments. Responsible for patient reception, registration and scheduling in the physician outpatient clinic. Responsible for appointment management and coordination for all patient registration activities to assure efficient operations, of the clinic, physician schedule and patient/insurance billing functions. Responsible for assisting with patient interviews, examinations, treatments as directed. Responsible for performing and recording patient vitals. Responsible for completing QPP measures as decided upon by Madonna and completion of information for any reporting program. Responsible for monitoring appointments and medical record maintenance. Responsible for assisting physicians with prioritization and returning of telephone calls, filling out forms and paperwork, and assisting physicians with organizing care of patients. Responsible for supporting billing functions of Physician Services by preauthorization of procedures and insurance verification and update of patient demographic data in assigned computer programs. Responsible for identifying and creating financial responsibility forms for private pay, or non-covered services. Provides assistance with clinic coverage across campuses as needed. Job demands confidentiality and capability to deal with details, schedule changes and conflicts. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures. Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility.
ESSENTIAL FUNCTIONS
(INFORMATION)(PEOPLE)(THINGS)PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
Medium work. Occasional manual patient transfer or reposition which does not exceed the equivalent of 35 pounds of force to lift, push or pull. Frequent walking with maximum duration of up to 30 minutes sustained walking on tile, carpet and other surfaces. Occasional standing and must tolerate frequent sitting with sustained periods of up to 1 hour. Frequent reaching with both arms at low, waist, and high levels. Frequent grasping of both hands requiring normal grip strength based on national averages. Frequent stooping, bending and twisting are required for patient care. Constant near visual acuity to monitor patients, review correspondence, billing/statistical information and medical chart set-up/documentation and operating computer. Ordinary hearing and speaking skills. May be exposed to biohazardous materials. Indoor work, not exposed to outdoor elements. Must be able to handle frequent repetition and interruption. Mobility required for travel between campuses.
QUALIFICATIONS (Education/training and/or Experience)
High school equivalency with one year post high school education required. Graduate of an approved medical assistant program, active as a Nurse Aide on State Registry or current LPN licensure required. One year experience in physician office, clinic, hospital or related area required. Additional work experience may be considered in lieu of post high school education. CPR for Health Care Provider and knowledge of medical terminology required. Must have excellent customer service skills with ability to work in fast paced, demanding situations without adverse reaction. Ability to operate personal computer and standard office machines required. Valid Nebraska driver’s license and proof of good driving record required.
Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.