Supervise and monitor community staff toward achieving the financial and operational goals of the Madison community.

Role Responsibilities:

• Oversee community presentation; including office, model units, vacant units, community grounds, and amenities while maintaining a high level of customer service.

• Maintain occupancy, set rental rates, manage vacancy and strive to meet budget expectations along with metric goals set on a weekly, monthly and annual basis.

• Create and maintain annual budget; analyze variances and control expenses to meet goals. Work with Service Director to maintain the community’s needs and comply with goals and standards set by Madison.

• Oversee marketing and familiarize with competitors to maximize marketing and advertising potential.

• Create a sense of community with staff and residents to ensure customer satisfaction and resident retention.

• Maintain vendor relationships and establish good business practices amongst the community and portfolio.

• Oversee job duties of staff; set goals, monitor performance, motivate and adhere to policies while creating a sense of teamwork and community.

• Follow policies relating to but not limited to fair housing, OSHA and safety standards set by Madison Apartment Group.

• In case of emergency, must be available and accessible to community at all hours.

Qualifications:

• College Degree preferred and/or 5-7 years property management experience

• Previous experience with customer service, sales, finance, and/or management

• Demonstrated budgeting skills and the ability to read and analyze profit and loss reports

• Excellent customer service skills and ability to work with all levels of employees

• Ability to perform in a busy, changing, multi-tasking work environment

• Proficiency in Microsoft Office- Excel, Word

• Excellent communication and verbal skills

• Ability to maintain a flexible, 7 day a week schedule, which may include weekends and/or holidays