Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking Golf Shop Attendants for our Summer 2024 season.

Duties and Responsibilities:

• Serve all guests with a “Can Do Attitude”.
• Put a smile on your face and in your voice – Let the guest see and hear how glad and prepared you are to help them. This creates a positive first impression of you and our capabilities to meet their needs.
• Ask, “How Can I Help You?” – Communicate your willingness to help them.
• Understand the customer’s request – Your job is to listen to the guest’s situation and find out what they want you to do for them.
• Describe how you CAN help – There isn’t anything worse than hearing someone say, “I can’t do that…. it’s not my job!” There is always some action you can take to help them.
• Say, “Thank You.” – Final impressions are just as important as first impressions. Strive to leave the guest feeling appreciated and pleased they chose to do business with you.
• Reconfirm tee times daily- use the script in the SOP.
• When guests are shopping you should be out on the floor assisting with their needs, folding clothing, etc.
• Ensure guest check-in and fee collection is in coordination with the starter.
• Assist in the receipt, display, inventory, control, promotion and sales of merchandise.
• Be informed on, and promote all club activities and services.
• Assist golf professionals with tournaments and outings.
• Conduct oneself in a professional manner and maintain a professional image at all times.
• Publicity and promotion on Madden’s Resort knowledgeable in all resort activities and promoting all of it’s facilities.
• Uphold customer service standards 
• Regular and reliable attendance.

Skills and Abilities:

• Excellent listening, speaking, and communication skills.
• Great decision-making skills.
• Must be able to work alongside other people and independently.
• The ability to establish and maintain relationships with guests and members is crucial.

EEO Statement

Madden’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. Our organization will take affirmative steps to ensure that all our company’s employment practices are free of discrimination. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.