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Dispatch Coordinator

Madison, WI | Full Time
2 Days Ago

Job Description

Overview

Mad City Windows and Baths is hiring immediately for our Installations Dispatch team in Madison, WI with bonus potential! 

 

Are you looking to become part of a team that excels in delivering world-class services? Here at Mad City, we believe in creating your success by starting you on a journey where you can grow with us. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better for our customers. When working with Mad City, you’ll become part of a family that supports each other while disrupting the industry. 

 

Responsibilities

  • Monitor and document check-ins and check-outs from installers schedules
  • Provide an excellent customer care experience and contact customers daily throughout installation process to ensure satisfaction
  • Conduct customer satisfaction calls upon completion of each install
  • Document correspondence from customers, installers and field leadership
  • Solicit referrals and schedule for in-home estimate appointments - make bonuses!

Qualifications

  • High energy, persuasive and pleasant demeanor
  • Great attention to detail and versatility 
  • Advanced skills in Microsoft Outlook, Excel, SharePoint, Lists and Planner

What Can We Offer You:  

  • Guaranteed base pay plus performance bonuses
  • Base Bonus = opportunity to make over $22/hr
  • Hiring immediately for our next training class
  • Full Time benefits, PTO, 401K 
  • Receive world-class customer focus, experience, and sales trainings! 
  • Work with a team of talented, professional, and fun individuals who enjoy what they do 
  • Career development opportunities with clear career pathing 
  • Represent high quality products with the leading professionals in the industry 

 

Mad City Windows and Baths provides the following inclusive hiring information:  We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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