Job Purpose

Provide on-site and in-house repair services to Macro customers. Properly maintain a record of inventory at all times. Meet contracted service level agreements to the best of your ability. Apply preventative measures to reduce future problems.

Duties and Responsibilities

• Intake customer requests for service in a timely manner and accurately entitle them for service in IFS.

• Schedule appointments for service with site contact to meet contracted service level agreement.

• Clean, test, troubleshoot, image and perform light repair on Point of Sale (POS) equipment like registers, printers, cash drawers, scanners etc…

• Assist in the bench repair of bad parts returned to the Repair Center.

• Maintain an accurate record of time spent and parts used in service of on-site maintenance calls according to current procedures.

• Access, view and update the appropriate computer systems to receive and return parts for internal repair.

• Maintain inventory integrity so all parts are properly accounted for in IFS.

• Request transfers of stock as needed from the warehouse to your service van per the current procedure.

• Transport stock from customer corporate location(s) as needed to Macro warehouses for inventory resupply.

• Follow established procedures for transferring and receiving equipment.

• Work and communicate well with other team members.

• Work under minimal supervision.

• Adhere to all Macro safety regulations and procedures.

Required Experience and Abilities

• High school diploma or equivalent

• Valid Driver’s License

• Proficient computer skills in Microsoft Word, Excel & Outlook

• Good writing, interpersonal and communications skills

• Able and willing to lift, pull and push up to 50 pounds

• Climb steps or ladder to reach products

• Ability to multitask in a fast-paced environment

• Excellent time management and problem solving skills

• Attention to detail

• Cabling (CAT5/6) experience a plus

• Travel required 50% - 75% statewide. On occasion, travel may include areas in VA and SC

Job Type: Full-time

Pay: $20.65 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Overtime

Experience:

• Technology Maintenance: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Greensboro, NC (Required)

Work Location: In person