Job Summary: Responsible for scheduling, directing, and monitoring service work for the department location.

Essential Duties:

• Effectively coordinates WIP daily to meet department goals through prioritization of work and appropriate scheduling of resources.
• Communicates with customers, coordinators, and sales reps daily regarding scheduling, quoting, and repairing of equipment
• Quote all service work to be performed in CDK, unless previously quoted by the service Mgr or an approved Sales Rep and approved by the customer
• Reviews technical bulletins, product improvement programs, and other campaigns to identify affected repairs and assists Technicians in finding service.
• Other duties as assigned

Essential Qualifications:

• HS diploma or equivalent
• Minimum 3 years direct industry experience or 5 years in related industry
• Internal applicants: Acceptable level of safety, rework, and productivity in prior roles

Desired Qualifications:

• 2 year Technical degree in a related field

Key Performance Metrics

• Recordable Incident Rate
• Technician Proficiency
• NPS
• Rework %
• Quote Accuracy

ADA Requirements:

• Stand, walk, bend, squat, twist, reach, or otherwise move frequently
• Occasional repetitive motion and grasping
• Occasional climbing to reach areas on equipment or racks
• Lift, move, or otherwise transfer up to 50 lbs occasionally, >20 lbs frequently
• Typically sits, grasps items, and performs keyboarding for occasional operation of a computer
• Exposure to typical machine shop physical hazards which may require respiratory protection

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)