Job SummaryProvides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.Job DutiesReceive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errorsInstall and configure software or hardware updates or patchesEvaluate and resolve network connectivity or communications systems issuesDevelop and maintain documentation related to systems or workstations and may provide user trainingEnsure systems and workstations are compliant with organizational policies and security standardsMay set up and deploy new user workstations or accountsMay assist with IT asset trackingComplete all necessary documents fully and accurately Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)Follow all Safety, Environmental and Quality policies and proceduresPerform other duties as assignedExperience and EducationPerform work under minimal supervisionHandle complex issues and problems and refer only the most complex issues to higher-level staffPossess comprehensive knowledge of subject matterTypically require a bachelor's degree and 4 to 6 years of experienceCompetencies/ SkillsAdvanced verbal and written communication skillsComputer skillsProject scheduling skillsPlanning skillsTechnical expertise