Senior Help Desk Technician

80% Work from Home - 20% Onsite, Must be in the Dallas Fort Worth Area.

Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" Our hope is that you are just as excited to grow as we are and we can't wait to meet you!

What this role will entail:

• Serve as first point of contact for customers seeking technical support over the phone or email
• Perform remote troubleshooting
• Walk the customer through the troubleshooting process
• Follow up and update ticket status with customer information
• Identity and suggest possible improvement on procedures

What we need from you:

• Be a good listener
• Driven to succeed at work and contribute to the big picture
• Diligent with note taking
• Passionate about customer service
• CompTia A and Network certifications are a plus!
• Windows Server certifications preferred
• Bachelors degree preferred
• Windows Server experience
• Firewall setup & configuration experience
• Active Directory experience

A little about M3 Networks:

Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth. We protect and grow small businesses with best in class IT Support as proven by our 350 5-Star Google reviews. We care for our employees and clients in a big way.

Our total compensation and benefits for this role includes:

• Salary is based on experience, drive and the value you can bring to the company: and is in the range of $50,000 to $70,000 per year.
• Ascension plan if applicable
• We provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per year
• We match 3% of your contributions to IRA or 401K -
• More than 14 days of paid time off AND two weeks vacation
• Company provided gear

Our hiring process:

• Submit your application
• Submit your video interview
• Zoom interview (30 minutes)
• Technical assessment (30 minutes to 1 hour)
• In person interview (1 hour)
• If everything goes well and there is a fit then its time to make an offer!