**Senior Data Analyst, Customer Experience Analytics**

at M1 Finance Chicago, IL Were looking for passionate people who want to improve and build on what weve created and take responsibility to help others build something meaningful and sustainable for their futures. **Who we are**

M1 Finance has created a personal wealth-building platform made for the modern era, uniting personal perspective and automated ease. We seamlessly combine free investing, low cost borrowing and digital checking all in one intuitive, automated Finance Super App, and were driven by a mission to empower personal financial well-being. We believe that financial well-being is fundamental to overall well-being, and we strive to deliver products that are simpler, smarter, and stronger than those created by our competitors.

Our clients have already trusted us with over $6 billion of assets, were currently helping hundreds of thousands of people grow and manage their wealth with our industry-leading automation and tools, and were adding thousands of new clients every day.

We've been named a 2021 Top Workplace by the Chicago Tribune and listed on Built Ins 2020 Best Places to Work in Chicago. We mean it when we say, M1 is yours to build.

If this sounds interesting to you, read on!

**What were looking for**

Were seeking a Senior Analyst to lead analytics efforts around M1 customer feedback and surveys. This role will be a high-visibility part of our wider analytics team, which is responsible for generating insights that help M1 to make smart decisions.

In this role, you will develop a Voice of Customer (VOC) practice to connect business results to survey analysis, free-text analysis, and consumer segments, to inform strategy and decision-making across M1. You will collaborate day-to-day with product managers, other analysts and data scientists, and senior business stakeholders.

Diversity is important to us, and unique perspectives are welcome.

**What You'll Do**

This role will support the following activities:

* Manage the rollout of a Voice of Customer (VOC) platform and serve as an admin for VOC tools.

* Help build out a VOC practice at M1: formalizing best practice processes for collecting and analyzing customer feedback/surveys and connecting that feedback to users transactional and behavioral clickstream data.

* Advocate for closed-loop feedback processes and data automation.

* Lead the survey process end-to-end: prioritize new research topics, design and program survey questions, statistically analyze the results, and share business implications of the data.

* Present VOC results to senior business stakeholders and support an ongoing customer experience learning agenda for M1 divisions.

**Qualifications**

* Bachelors degree or equivalent experience in a field like Marketing, Mathematics, Economics, or Statistics. Masters degree preferred.

* 5-6 years of analytics experience, including experience with survey data, is required. Experience using a dedicated survey research tool, like Qualtrics or Medallia, is preferred.

* You should be familiar with predictive modeling, statistical hypothesis testing, cluster analysis, and text analytics (like sentiment analysis and topic modeling).

* Experience with data visualization tools, like Tableau (which we use), Power BI, or Looker.

* Experience presenting technical topics to non-technical stakeholders.

* Expert SQL knowledge.

* Experience using Python for data analysis is strongly preferred.

**M1's Commitment to Diversity**

M1 is proud to be an equal opportunity employer. We celebrate different experiences and we're committed to diversity, equity, and inclusion (DEI) at all levels of the company. Women, minorities, veterans, members of the LGBTQIA community, and individuals with disabilities are strongly encouraged to apply. With our three DEI task forces (internal education, recruiting, and community involvement), M1 employees and leaders set aside company time to tackle DEI projects and achieve goals every quarter.

**Our Values**

Our team embodies our eight core principles and if these principles speak to you wed love to talk with you.

* Mission Driven: We will passionately apply ourselves to deliver immense value to our customers, knowing if they succeed, so too will the company

* Extreme Ownership: We think and act like owners. Our focus is building long-term value, not scoring short-term marks. We own everything in our domain, including the outcome and everything that affects it

* Boldness: We want to do things of consequence. Make a difference. We would rather fail at something meaningful than succeed at something trivial

* Bias for action: The best way to make progress is to act

* Economical: Efficiency is important, and we consider both the costs and benefits of our actions

* Team-oriented: In working together, we maintain a low ego, make everyone feel welcome, assume good intent, trust one another, and seek out different perspectives. We empower our teammates to be at their best.

* Challenged, but not overwhelmed: We are curious people who always want to grow. Growth happens outside our comfort zone. We achieve our potential through consistent, manageable growth

* Integrity: We do the right thing. When we make mistakes, we own and correct them. We would be proud of our actions are shared with our family, friends, and strangers. Everyone can count on us to act according to our values, beliefs, and principles we state we hold. This trust must never be broken.

**Our Perks**

* Competitive Pay and Stock Options

* Comprehensive health, dental, vision, disability, and life insurance

* Retirement benefit with employer match

* Unlimited PTO

* $500 to spend on home office equipment while working from home

* Stylish M1 swag

* Socially distant team outings, celebrations, and events

* Transparent and open communication with leadership

* Office in the Loop with a Game Room and Gym

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in M1 Finances Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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