Position Summary:

The Technical Specialist 1 will exemplify the following proficiencies:

• Managing the network infrastructure and the application servers supporting a physical security system.
• Analyzing and resolving complex network and system application issues.
• Assisting senior network engineers in identifying and resolving network and security related problems.
• Researching state-of-the-art technologies to support new system design and upgrades.
• Documenting network problems and resolution for future reference.
• Providing Tier 3 support to the system administration team.
• Programming and integrating an entire system at a global level.
• Utilizing advanced networking principles and system administration skills to troubleshoot networks and operating systems.
• Analyzing and modifying preventive maintenance checklists for system changes.
• Troubleshooting system performance issues and implementing corrective actions.
• Performing preventive maintenance actions including system back-ups, error log reviews, database integrity checks, and hardware health check.
• Organizing and preparing detailed documentation of system performance, including service request records and analysis.
• Performing desktop hardware and operating system setup, imaging software loading, and antivirus updates.
• Coordinating with field personnel and engineering team to address potential installation issues.
• Responding support calls to assist field personnel and system administrators with issues encountered on job sites.
• Documenting support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
• Conducting research and development on new system manufacturers (i.e. access control, intrusion detection and closed-circuit television systems).
• Communicating effectively with customers, manufacturers, vendors, and system administrators.

Position / Candidate Requirement

§Must pass customer background check after offer is extended.

§Ability to obtain a Public Trust

§Education: Bachelor's Degree in Computer Science, Electrical Engineering, or a related discipline, or equivalent experience.

§Experience: 0-2 years with Bachelor's degree, 4-6 years with an Associate's degree, or 6-8 years with a High School Diploma.

§Requires experience in system administration which includes but not limited to triaging system problems, resolving issues, analyzing system data for preventive action, and implementing new workstations and system integrations.

§Requires reliable attendance at customer site during work hours.

Desired / Advantageous Qualifications:

• Vendor certifications for electronic security systems.
• Knowledge of Software House C-CURE, Intellicene Symphia, or Key Systems equipment knowledge
• Experience with Microsoft Visio or CAD.
• Knowledge of Windows, Linux, MSSQL or other relational database system.
• Certified with Cisco CCNA, Comp TIA Securityor equivalent technology certifications.

Abilities

• Ability to sit and work in front of a computer screens for an extended period of time.
• Ability to read and interpret engineering drawings.
• Ability to understand Standard of Operation (SOP) and Statement of Work (SOW) documentation.
• Strong listening and comprehension skills when communicating with internal and external customers.
• Proficiency in reading and understanding written information.
• Ability to apply general rules to specific problems to produce sensible and logical solutions.