PURPOSE: The Helpdesk Specialist / Network Administrator I performs Tier I related tasks to administer and support of all end point devices, services and application for end users and workstations at M.C. Dean, Inc.

RESPONSIBLE FOR:

1. Require knowledge of PCs operating systems and configurations.
2. Require fundamental knowledge of Windows Server functions.
3. Strong analytical abilities and experience with Microsoft Office suite.
4. Be of high aptitude and keen on details.
5. Installing, repair and the configuration of PC hardware and software for end user.
6. Installing, configure peripheral devices on PCs and troubleshooting connection related problems.
7. Knowledgeable to setup and connect PC to LAN and wireless networks. Troubleshoot if any issues.
8. Be able to update device drivers and OS patches on workstations.
9. Installing, configuring and supporting local and network printers.

1. Attention to details in completing assigned tasks using ticketing system.
2. Strong organizational, teamwork and communication skills.
3. Finish assigned tasks and tickets in timely manner.
4. Communicating effectively in writing and verbally as appropriate for the needs of the audience.
5. The incumbent reports to Senior Network Administrators.