Lititz – Admissions Coordinator FT

When you are part of our team, you do work that matters! As the Admissions Coordinator, you are essential to overseeing the admissions process for skilled nursing residents, prospective residents, and families while providing excellent customer service. Joining the Luthercare team can be a deeply fulfilling career choice for compassionate individuals who enjoy building meaningful relationships with older adults and their families and who may be looking for opportunities to grow in their career. Plus, you’ll join a team of dedicated professionals who want to provide the best care to our residents.

We’re currently seeking a dedicated Admissions Coordinator for the Luther Acres Healthcare Center at the Luthercare community in Lititz, PA. This is a full-time, exempt-level position.

We believe that a happy and fulfilled team is key to providing the best possible care, which is why we offer a variety of benefits that promote work-life balance. As a team member, you receive competitive pay and a fantastic benefits package that includes health/dental/vision insurance that includes spousal and family coverage, 403(b) retirement plan with a 4% company contribution, and a daily pay option to ensure that you have access to your hard-earned wages when you need them. We also offer generous paid time off, employee assistance programs for mental health and personal support, access to our campus gym and pool, discounts to our Luthercare for Kids childcare centers, and opportunities for career growth, advancement, and continuing education, including tuition reimbursement and scholarships. You also receive a 20% discount on all meals at our on-campus restaurants and can take advantage of several dining opportunities – from specially prepared takeout meals to themed dinners – throughout the year.

WHAT YOU DO:

As the Admissions Coordinator at the Luther Acres Healthcare Center, you direct, conduct, and coordinate the admissions process for residents, prospective residents, and families to ensure efficiency. Among your responsibilities, you will:

Identify and screen prospective residents in both the acute and community settings and respond to inquiries by potential residents, family members, or placement agencies.

Work independently to schedule and handle all tours, meet with potential residents and their families to determine their needs, provide solutions to any issues or concerns, and plan for move-in.

Work with residents and families on the beginning stage of admission process to address resident needs. Act as a liaison between the Healthcare Center staff and family members during the pre-admission and admission process, and following admission, refers family members to appreciate managers depending on specific need. Organize welcome meetings for all new resident admissions.

Be responsible for ensuring the completion of the admission paperwork with the responsible parties upon admission and ensuring the admission packet is completed in a timely manner and that all forms are present, neat, and organized.

Maintain effective relationships with hospital discharge personnel, administrators, other healthcare centers, physicians, clinics, rehabilitation centers, and home care agencies.

Conduct follow-up calls upon discharge as directed, needed, or determined by resident experience.

ABOUT LUTHER ACRES:

Luther Acres – located in the charming, historic town of Lititz – is a Continuing Care Retirement Community with a long history of providing excellent care and services. It is part of Luthercare, which is a not-for-profit, faith-based, and mission-driven organization. Luthercare provides a network of services through its full continuum of care with three communities in Lancaster and Lebanon Counties. Luther Acres is its largest community, with nearly 600 residents living across its independent living cottages and apartments, personal care apartments, and skilled nursing healthcare center.

QUALIFICATIONS/REQUIREMENTS:

A valid PA driver’s license

Two (2) years’ experience in a customer service-oriented profession

Two (2) years’ experience working directly in admissions, marketing, and/or sales.

Working knowledge of Medicare/Medicaid, managed care referral process, reimbursement programs, long-term care regulations, and admissions and discharge procedures.

PREFERRED JOB-RELATED EXPERIENCE/ABILITIES/EDUCATION:

Basic understanding of medical conditions, medications, and functional status for the population related to skilled and rehabilitation services.

Bachelor’s degree in a related field of study or equivalent combination of education and directly related experience is preferred.

We are an equal opportunity employer and value diversity. Luthercare is committed to providing a drug-free, tobacco-free, healthy, safe workplace for all team members. If this sounds like an organization you would like to be a part of, we invite you to apply today!

Job Type: Full-time

Pay: $40,000.00 - $46,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Childcare
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Free flu shots
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Opportunities for advancement
• Paid time off
• Pet insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Healthcare setting:

• Nursing home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person