General Description:

In concert with the Resettlement Supervisor, Intensive Case Management team and EmploymentTeam, the Case Manager I will provide direct core services and case management services to enhance a positive resettlement and employment experience of assigned cases. The Case Manager I facilitate the self-sufficiency and independence of refugee families, coordinates services and community support to address the needs of refugees which may be affected by medical conditions or mental health concerns that impact their ability to function independently. Examples of caseloads may include, at a minimum: refugees with special needs; youth and young adults without parents or permanent guardians who have spent an unusually long period under refugee camp conditions; single-headed households; unusually large families (8 or more members); women-at-risk; elderly refugees who lack an adequate family support system; refugees experiencing social or psychological conditions, including emotional trauma resulting from war, torture, Domestic Violence(DV) and/or Gender Based Violence (GBV); lesbian, gay, bisexual, and transgender (LGBT) refugees; refugees who have a history of suicide risk factors, or other populations with physical disabilities or medical conditions (including HIV) that are identified as requiring extended case management; other category of vulnerability, as per actual needs. The job requires sensitivity to the program population's cultural and socioeconomic characteristics.

Essential Duties and Responsibilities include the following:

Qualification Requirements:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience, Ability

• Bachelor's Degree in education social work, psychology, sociology or a closely related field is preferred. Four years related education or social service experience, preferably working with immigrant populations, and/or training; or equivalent combination of education and experience may substitute for a Bachelor's Degree. Ability to participate as a member of a team, including collaboration, cross-training, and mutual assistance.
• Provide and maintain a current Level One Fingerprint Clearance Card, clear the Department of Economic Security Central Registry Background Check and a criminal background and motor vehicle screening; must maintain valid AZ Driver's License, a clear driving record and reliable transportation for the duration of employment.
• Must have a clear driving record for at least 36 months

• Must maintain a clear driving record during the time of employment.

• Must have reliable transportation, a valid AZ driver license and current automobile insurance.
• Ability to work independently with high initiative.

• Ability to travel to throughout the state or nationally as requested by supervisor

Language Skills:

Individual must have the ability to speak, read and write English. Ability to listen and perceive needs, working with people from diverse backgrounds non-judgmentally. Bilingual preferred.

Mathematical Skills:

Ability to calculate figures and amounts.

Reasoning Ability:

Ability to define problems, collect data, evaluate information, draw conclusions, and take appropriate action based on this information.

Physical Demands/Work Environment:

The physical demands and work environment characteristics here are representative of those that needed by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to sit or stand for long periods. The employee frequently is required to use hands to hold objects and operate office equipment.
• The employee is required to be able to listen and communicate effectively.
• The employee may be required to occasionally lift and/or move up to {25} pounds.
• The noise level in the work environment varies with the activity level of the facility.
• If authorized to drive, must be able to safely operate a motor vehicle.

All positions at Lutheran Social Services of the Southwest require a background check.