Position Summary:

The Virtual Reception & Placement (VR&P) program provides case management services to refugees and Special Immigrant Visa holders for the first 90 days after their arrival, providing Reception & Placement (R&P) services, virtually.

The Regional Referral Coordinator provides supportive services to newly arriving refugees. The Regional Referral Coordinator works with VR&P clients, LSSNCA staff to ensure clients access local benefits and assistance and ensure onward referrals within the community such as to state funded programs, ORR-funded Preferred Communities program, Refugee Support Services, etc. Staff also ensures clients are equitably allocated to local affiliates within a given community for ongoing services. The Regional Referral Coordinator reports to the Director of Employment Services and works closely with the National Resource & Referral Manager.

Key Areas of Responsibility:

• Ensure the VR&P team is well equipped to support newly arriving refugees to beneficial resources and referrals.
• Ensure that resources needed to support the day-to-day delivery of VR&P case management and referral services are streamlined and are easily accessible to both staff and clients.
• Cultivate new relationships with local service providers, referral partners, and local employment programs in close collaboration with the VR&P case management team.
• Support the development of outreach and training materials geared towards local community organizations and partners.
• Support the development of an easy, efficient way for VR&P staff to access information and resources that support self-sufficiency of arriving refugee families.
• Provide technical assistance to staff with questions relating to regional and local resources to support service delivery.
• Alleviate concerns around VR&P clients accessing local benefits and assistance and ensure onward referrals within the community.
• Ensure that newly arriving refugees are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Ensure clients are firmly connected to ongoing services and support including state funded programs, ORR-funded Preferred Communities program, Refugee Support Services, etc.
• Work in collaboration with other internal and external Regional Referral Coordinators to ensure there is shared knowledge and cohesion among the team.
• Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
• Other duties as assigned.

Qualifications and Requirements:

• Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
• Experience working with refugees, immigrants, or limited English speakers, highly preferred.
• Fluency in one of the key languages used by client populations is highly preferred (including Spanish, Dari, and Pashto).
• Proficient in the use of MS Word, MS Excel, and database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work as a team member and independently, with a high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Must have reliable transportation, clean driving record, and valid insurance and be able to travel locally as required.
• Cross-cultural or international experience preferred.
• Deep commitment to LSSNCA's core values and ability to model those values in relationships with colleagues and partners, visiting other sites.