Compliance & Training Specialist

Full Time | Day Shift

Lutheran Social Services of Central Ohio is currently seeking a Compliance & Training Specialist for LSS Health Center (formerly Health Center at Faith Mission) in Columbus, Ohio. LSS Health Center is here to provide quality, easily accessible, and comprehensive care to all regardless of income or insurance status with dignity and compassion.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as a Compliance & Training Specialist with Lutheran Social Services?

• Researches and serves as a subject matter expert on relevant topics including program rules and processes, new laws, industry knowledge, and current training materials, techniques, and strategies.
• Serves as the Electronic Health Record (EHR) SME and Administrator; Maintains and updates staff/provider log-ins, manages provider visit schedules, provides input on EHR updates and products, and serves as the point-of-contact for technical support.
• Conducts and analyzes training needs assessments with the programs and develops/updates annual training calendar, lesson plans, and curriculum based on results.
• Ensures all staff is current on trainings and certifications. Responds to the ongoing training needs of each program as identified, including any new policy changes.
• Helps staff improve upon or enhance existing skills and understand new policy changes.
• Prepares and conducts training programs for all staff or other individuals/groups as assigned.
• Facilitates orientation for new staff.
• Prepares train-the-trainer sessions for internal program trainings (i.e., NCI, CPR, etc.).
• Schedules and organizes attendees for staff trainings (invite staff to trainings, inform managers and trainers of invitations, follow-up with staff that have not responded, confirm final list of attendees, work with staff to produce training roster, ensure that training attendees receive all credit for training.
• Oversees actions for staff that miss confirmed trainings which may include rescheduling for next available trainings and informing managers of potential disciplinary actions and/or removal from staff schedules, in collaboration with program leadership.
• Performs periodic audits and reviews for LSS Health Center programs to ensure that polices/documents which are presented in trainings have been consistently implemented and are being utilized appropriately.
• Collaborates with Learning and Development Consultant and VP of Programs to design online trainings as needed.
• Researches and identifies new opportunities and resources for external trainings, workshops, or seminars appropriate for professional development of program staff.
• Develops and maintains professional relationships with Directors, Managers, and staff within all Human Services programs.
• Demonstrated skills in developing, implementing, and evaluating training programs and policy, systems and environmental change interventions designed to support behavior change knowledge transfer.
• Travels to various LSS Health Center program sites to provide trainings and services.
• Attends program and agency wide meetings.
• Prepares appropriate internal and external reports in a regular and timely manner.
• Performs other job duties as assigned.

Requirements for a Compliance & Training Specialist with Lutheran Social Services:

• Bachelor's degree in education or a social services field.
• Minimum of two (2) years of previous training experience within health and human services programs.
• A minimum of two (2) years' experience conducting training/presentations for groups of various sizes.
• Excellent presentation skills. A resilient personality to handle multiple pressures from a variety of audiences and balance their learning needs in accordance with training objectives.
• Ability to use multiple instructional strategies to teach to various learning styles (i.e., interactive, multimedia presentations, monitored simulations, problem solving scenarios) to deliver a variety of topics for organization, licensing, funder and CARF requirements and professional development.
• Knowledgeable with theories of adult learning, ADDIE or other instructional design models
• Ability to communicate clearly and effectively with all levels of staff and to ask questions or seek direction from supervisory staff when needed.
• Knowledge of process improvement and evaluation frameworks.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet, and database programs.
• Excellent oral, written and interpersonal communication skills, including group facilitation skills required.
• Excellent customer service and communication skills.
• Works well independently and as a team member.
• Must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services:

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Opportunity to make a positive impact on individuals & the community.

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.