Join the Thriving Team at VWi!

At VWi, we're not just a business-services provider; we're the catalyst for global transformation! Our clients rely on us to revolutionize their operations, making them leaner, more dynamic, and incredibly efficient.

And guess what? You could be part of this electrifying journey! We're currently on the lookout for a Customer Care Specialist who's ready to dive into the heart of our operations and make a real impact.

Why join us? Well, apart from being at the forefront of innovation, we offer a benefits package that's out of this world! Picture this: health insurance options that include Co-Pay & HDHP plans, a Health Savings Account (HSA), Flexible Spending Account (FSA), Short Term Disability (STD) and Dental and Vision coverage. But wait, there's more! We've got your back with Long Term Disability, Basic Life & AD&D insurance (all employer-paid!), and even telemedicine for both you and your furry friends!

But that's not all—how about a VOYA 401k plan and a kick-ass Employee Referral Program? Oh, and did we mention our commitment to work/life balance? You'll enjoy generous paid time off, including holidays and PTO that increases with your tenure. It's all about keeping you happy and energized!

Now, onto the nitty-gritty:

Do you excel in maintaining professionalism while effectively handling collections? We are seeking a detail-oriented Customer Care Specialist to join our team. If you're passionate about achieving results and ensuring compliance, read on!

Core Responsibilities:

• Maintain a consistent level of professionalism when engaging with patients/responsible parties.
• Determine the most efficient and cost-effective collection methods for each account, applying standard due diligence to recover outstanding balances.
• Keep meticulous records of all accounts, including comprehensive documentation of collection efforts.
• Generate correspondence using appropriate system letters based on account balance.
• Fulfill any additional duties as assigned.

Requirements:

• Knowledge of collection methods and techniques is advantageous.
• Successful completion of internal FDCPA and HIPAA training and testing.
• Proficiency in internal Consumer Compliance training and testing (Data Security, FRCA, TCPA).
• Ability to comprehend and communicate effectively through short correspondence and memos.
• Proven ability to communicate findings to patients and direct management.
• Consistently achieve monthly team goals.
• Timely handling of queued accounts.
• Preferred 6-12 months of previous experience in customer service/phone support.
• Formal training in the collections industry and familiarity with FDCPA regulations are advantageous.

Physical Requirements:

• Ability to work for prolonged periods while seated at a desk and using a computer.
• Minimal travel required (up to 0%).
• Requirement: Smartphone with the ability to download an authenticator app.

Join our dynamic team and contribute to our commitment to excellence in collections. Apply now!